Senior Application Support Specialist

4 weeks ago

Montreal, Canada Lightspeed Restaurant Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with Product, Engineering, Success & Services teams.

What you’ll be doing:

  • Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
  • Manage a high volume of incoming customer tickets via chat, & phone support channels.
  • Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
  • Interact professionally with VIP customer clients.
  • Troubleshoot app issues or bugs that are raised by clients or internally
  • Test issues to replicate what a client might be experiencing and how to produce.
  • Work collaboratively to ensure that the best customer outcomes are achieved.

A little bit of:

  • Helping to improve team processes as part of team wide project work.
  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

  • 2+ years experience in an analytic, customer service or SaaS/technology-related role
  • Experienced in either B2B or SaaS product support
  • Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
  • BA/BS or equivalent experience.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • Linkedin learning
  • Volunteer day
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