![Ubisoft](https://media.trabajo.org/img/noimg.jpg)
Application Specialist
2 weeks ago
Ubisoft's 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Job Description
As the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You will also be responsible for the tracking of incidents and the follow-up of internal stakeholder requests. You monitor the health of the applications the team supports, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.
Responsibilities
- Provide first and second level support for E-commerce applications, particularly on the scope of the front-end store.
- Identify, research, troubleshoot, and resolve technical and functional issues by collaborating with development and cross-functional product teams.
- Respond to stakeholder requests by utilizing various communication channels such as ticketing systems, email and Microsoft teams.
- Monitor the health of the E-commerce system in real-time to detect issues early.
- Offer a high level of customer service to stakeholders with various degrees of technical proficiency and detailed communication as well as follow up with them to ensure their satisfaction.
- Document, dispatch and escalate requests to 3rd and 4th level support when necessary.
- Monitor targets to ensure that incidents are resolved within the Live Ops support Service Level Agreement guidelines (SLA).
- Send global communications to stakeholders informing them of incident status and/or to provide recap of investigation with the root cause analysis, the fix, and preventative measures.
- Work directly with 3rd party application support teams to troubleshoot technical bugs.
- Participate in on call support outside of normal business hours (overtime compensated).
- Experience a technical support analyst or application specialist in a customer service driven environment.
- E-commerce experience - having worked with Purchase order systems (PoS) and specifically Salesforce Commerce Cloud is considered a strong asset.
- Good communication skills, verbally and written, demonstrated by your ability to simplify complex information to different stakeholders.
- Having Experience in IT with Agile methodologies and/or IT Projects working alongside Developers and product teams
- Experience with ticketing systems and project management tools like Jira, ServiceNow and/or Confluence
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
Skills and competencies show up in different forms and can be based on different experiences, which is why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft, we embrace diversity in all its forms. We are committed to fostering an inclusive and respectful work environment for all. We know the importance of providing a pleasant interview experience, therefore if you need any accommodation, please let us know if there is anything we can do to facilitate the interview process. #J-18808-Ljbffr
-
Clinical Application Specialist
2 months ago
Montreal, Canada St-Amour Full timeOur client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist. The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products. The...
-
Clinical Application Specialist
2 months ago
Montreal, Canada St-Amour Full timeOur client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist.The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products.The Clinical...
-
Clinical Application Specialist
2 months ago
Montreal, Canada St-Amour Full timeOur client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist. The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products. The...
-
Application Specialist
4 days ago
Montreal, Quebec, Canada Ubisoft Entertainment Full timeUbisoft's 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come....
-
Application Support Specialist
2 days ago
Montreal, Canada Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Global trading firm to bring on an Application Support Specialist. This role will be responsible for providing business critical support for the firm's prop trading applications and support for their traders. Qualifications: Knowledge of networki
-
Application specialist
5 days ago
Montreal, Quebec, Canada Thorens Solutions Full timeApplication specialist Company name: Thorens Solutions – Headhunters Activity area : Distribution Salary : 70k-85k Job type : Permanent - Full time , Hybrid work mode City : Montréal Company description This job description is only available in French. Contact us if you have any questions regarding this position. Job description ** Please, see the...
-
Application Specialist
3 weeks ago
Montreal, Canada Ubisoft Full timeJob Description As the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You will also be responsible for the tracking of incidents and the follow-up of internal stakeholder requests. You monitor the health of the applications the team...
-
Application Specialist
4 days ago
Montreal, Quebec, Canada Orion Innovation Full timeOrion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...
-
Application Support Specialist
1 month ago
Montreal, Canada Navori Labs Full timeLooking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs! For our team in Montreal we are seeking a motivated and autonomous: Application Support Specialist (m/f) As an innovative Swiss software company, Navori L
-
Application Support Specialist
3 days ago
Montreal, Canada Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Global trading firm to bring on an Application Support Specialist. This role will be responsible for providing business critical support for the firm's prop trading applications and support for their traders. Qualifications:Knowledge of networking fundamentals (multicast, TCP, routing)Basic scripting skills...
-
Application Support Specialist
4 days ago
Montreal, Canada Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Global trading firm to bring on an Application Support Specialist. This role will be responsible for providing business critical support for the firm's prop trading applications and support for their traders. Qualifications:Knowledge of networking fundamentals (multicast, TCP, routing)Basic scripting skills...
-
Application Support Specialist
3 days ago
Montreal, Canada Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Global trading firm to bring on an Application Support Specialist. This role will be responsible for providing business critical support for the firm's prop trading applications and support for their traders. Qualifications: Knowledge of networking fundamentals (multicast, TCP, routing) Basic scripting...
-
Application Support Specialist
1 day ago
Montreal, Canada Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Global trading firm to bring on an Application Support Specialist. This role will be responsible for providing business critical support for the firm's prop trading applications and support for their traders. Qualifications:Knowledge of networking fundamentals (multicast, TCP, routing)Basic scripting skills...
-
Application Specialist
3 weeks ago
Montreal, Canada Ubisoft Full timeJob DescriptionAs the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You will also be responsible for the tracking of incidents and the follow-up of internal stakeholder requests. You monitor the health of the applications the team...
-
Trading Applications Specialist
2 weeks ago
Montreal, Canada Squarepoint Capital Full timeSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...
-
Application Specialist
4 days ago
Montreal, Quebec, Canada Samson Controls Inc. Full timeJob Summary:As an achievement-oriented individual, the Applications Specialist will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and...
-
Clinical Application Specialist
2 months ago
Montreal, Canada St-Amour Full timeOur client is a world leader in medical technology, specializing in the development, manufacture and marketing of a diverse range of medical devices and therapies. We are currently looking for a Clinical Applications Specialist for the region of Montreal. Main responsibilities: Conduct on-site and virtual training sessions on the effective use of medical...
-
Application Support Specialist
3 weeks ago
Montreal, Canada DRW Full timeApplication Support Specialist Job LocationMontréalEmployment typeRegularDepartmentTechnologyTargeted Start DateImmediateFrench Version DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to...
-
Application Support Specialist
4 weeks ago
Montreal, Canada DRW Full timeApplication Support Specialist Job LocationMontréalEmployment typeRegularDepartmentTechnologyTargeted Start DateImmediateFrench Version DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to...
-
Application Specialist
3 weeks ago
Montreal, Canada Ubisoft Full timeJob DescriptionAs the Application Specialist are part of the Ecommerce LiveOps team, you'll provide technical and functional support for the applications within the E-commerce ecosystem. You will also be responsible for the tracking of incidents and the follow-up of internal stakeholder requests. You monitor the health of the applications the team supports,...