Investigator

Who We Are Founded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists, and pharmacy technicians; Its job is to protect the health and safety of the public by licensing and regulating pharmacists and pharmacy technicians and the pharmacies where they practice. The College is responsible for making sure every pharmacist and pharmacy technician in BC is fully qualified and able to provide the public with safe and ethical pharmacy care.

Achieving Excellence Canada’s Gold Certification further establishes the College as a modern, relevant, and progressive organization, which can continue to fulfill its duty to protect the public within an ever-changing provincial health landscape. The College believes in integrity, transparency, and excellence. As part of our team, you can expect to be treated professionally and with respect. We strive to work hard as a team to succeed, while supporting our staff in achieving a healthy work-life balance.

Our Values Accountability • We value the importance of our work and take responsibility for our decision, words and actions. Integrity • We act ethically, honestly and in good faith. Indigenous Cultural Safety and Humility • We help to ensure that Indigenous Peoples have access to a culturally safe healthcare system, free from Indigenous-specific racism. Respect • We value the feelings, culture and preferences of others and recognize that they are as important as our own.

About the Role Based in the BC lower mainland, the College is seeking to hire an individual with strong written, verbal, and interpersonal communication skills to take on the temporary full-time position of

Investigator

for a 2-year term with a possible extension. The successful candidate will have a post-secondary degree, diploma or professional certificate in pharmacy, health care, criminology, law, public administration, investigations or in a related field. Experience in conducting investigations in a healthcare or similar institutional or workplace setting is preferred. Being a registered pharmacist or pharmacy technician with at least 5 years of pharmacy practice experience is a strong asset.

Essential Duties • Acknowledges and responds to complaint and investigation related intake inquiries from internal and external parties. • Conducts preliminary investigations from intake inquiries by gathering, assessing, and analyzing relevant information. • Resolves complaint inquiries, as appropriate. • Plans and conducts complaint investigations in accordance with the Health Professions Act (HPA) and/or in conjunction with team members. • Conducts pharmacy inspections under the Pharmacy Operations and Drug Scheduling Act (PODSA) Section 17 and/or in conjunction with team members. • Liaises and corresponds with internal and external parties to gather information towards resolution and disposition/decision of complaint files. • Conducts and releases evidence and follows the chain of custody process to ensure integrity of the evidence. • Analyzes evidence, prepares documentation, and develops recommendations for disposition of complaint files and for presentation to the Inquiry Committee. • Analyzes evidence, prepares written reports of pharmacy inspections under PODSA Section 17, and recommends actions to be taken to the Inquiry Committee. • Presents complaint files, and investigation findings to the Inquiry Committee. • Ensures undertakings by registrants are completed consistent with the department’s established monitoring process. • Follows-up with registrants and other parties for complaint files to ensure compliance and deadlines of requests for information, responses, and remedial actions are met. • Collaborates with the College’s general counsel and/or external legal counsel on discipline cases, including but not limited to, facilitating the drafting of the citation, and preparing the file for hearing, identifying, and collating evidence, and coordinating availability of witnesses. • Collaborates with the College’s general counsel and/or external legal counsel on Inquiry matters and seeks legal advice when necessary. • Deals directly with registrant’s legal counsel or assists the College’s general counsel or external legal counsel to review and respond to submissions/requests for reconsideration and negotiate agreements. • Provides updates of complaints data or deadlines to the department’s administrative staff to ensure all the databases are current and accurate. • Identifies the appropriate files for the “record” as required by the Health Professions Review Board as necessary, conducts appropriate research, analysis and prepares written submissions together with the College’s general counsel or external legal counsel, as necessary. • Writes case summaries for complaint files as directed by the Inquiry Committee. • Writes public notification for complaint files when required under Section 39.3 of the HPA. • Works with different departments to ensure that investigative tasks are completed within operational timelines. • Identifies trends and patterns requiring further investigation. • Collaborates with other law enforcement agencies, regulatory bodies, third party payers, and federal and provincial agencies as required. • Collaborates with Conduct, Inquiry and Remediation Manager and/or Director to review and prioritize complaints received based on established departmental metrics. • Keeps current and accurate records regarding all administration related to assigned duties, including travel and expense claims, and updating of personal calendar. • Provides case updates on progress on investigations and performs other duties related to department functions as assigned by the Conduct, Inquiry and Remediation Manager and/or Director. • Works with Conduct, Inquiry and Remediation Manager and/or Director and team by identifying process improvements to ensure business processes are streamlined and effective for the team.

Qualifications, Skills and Knowledge • Post-secondary degree, diploma or professional certificate in pharmacy, health care, criminology, law, public administration, investigations or in a related field. • Valid British Columbia driver’s license with a clean driving record and a reliable vehicle with $2 million in third party liability insurance. • Experience conducting investigations in a healthcare or similar institutional or workplace setting (or equivalent combination of education and experience). • Registered pharmacist or pharmacy technician in good standing with at least 5 years of pharmacy practice experience is a strong asset. • Exceptional written and verbal communication skills. • Knowledge of and commitment to trauma-informed principles and practices, diversity, inclusion, and cultural safety and humility as they apply to health care, investigations, and complaints resolution. • Knowledge of and experience interpreting and applying legislation. • Strong report writing, research, evaluative, analytical, and interviewing skills. • Strong problem solving and conflict resolution skills. • Proficient in Microsoft Office (Intermediate to Advanced level in Outlook, Word, Excel, PowerPoint). • Ability to discern fact from fiction and maintain objectivity. • Ability to manage own emotions and have a high level of situational awareness. • Ability to build and maintain effective working relationships with all stakeholders. • Ability to maintain tact when dealing with diverse groups of people with different personalities. • Ability to organize work duties, set priorities and manage a complex caseload. • Strong detail orientation and drive for accuracy while working under pressure. • Commitment to continual learning and adaptability to new technology. • Ability to use a common sense approach and exercise good judgement in protecting confidential information.

Salary and Benefits The compensation for this position is $100,893 annually based on a 35-hour work week. The starting salary will be determined based on factors such as the successful candidate’s job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.

The College provides a competitive compensation; an attractive paid-time off package that gives annual vacation, personal days, and additional days off during the year-end office closure; and extended benefits that include healthcare a defined benefit plan with the Municipal Pension Plan. We have a flexible work environment that includes a hybrid work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.

How to Apply The College offers accommodation for applicants with disabilities to take part in the selection process. Please let us know if an accommodation is required when you are contacted about an interview and/or assessment. All information in relation to accommodation is kept confidential.

Please submit a cover letter and resume by end of day

Friday, May 24, 2024 .

This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. References, education and professional credential verifications, and a criminal record check may be required for all final candidates.

*Please note that applications will not be kept on file and only applicants selected for an interview will be contacted.

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