Senior Business Analyst

Staff - Non Union

Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level E Job Title Senior Business Analyst, Student Delivery Department Student Solution Management | Leadership | Integrated Renewal Program Student Compensation Range $9,859.25 - $15,380.75 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date March 23, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC has embarked on a multi-year journey to transform its academic and administrative support processes and system environments for the entire UBC community. In November 2020, UBC successfully went live with its new HR and Finance implementation of Workday. The Integrated Renewal Program (IRP) is now focused on the journey to renew the Student information ecosystem, anchored by the implementation of Workday Student.

The Integrated Renewal Program—Student (IRP Student) vision is to transform the way UBC supports learning and research, and how UBC works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty. This implementation will result in superior support for UBC students, a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making. IRP Student will leverage the industry-leading cloud enterprise solution Workday to replace our current core Student administration systems with a new integrated, user-friendly, mobile-enabled platform.

The Senior Business Analyst analyzes business needs and develops overall strategies for how automated systems can be used to support the short- and long-term direction of the business.

The Senior Business Analyst provides expertise in the areas of requirements definition, business process definition, business process analysis and design, functional design, configuration, implementation, testing, training, facilitation and documentation to deliver enterprise solutions to the UBC community. The Senior Business Analyst may manage the entire lifecycle of sub-projects which include developing a project plan, coordinating the activities of a project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of projects.

Organizational Status
The Senior Business Analyst will work closely with IRP project team members, including project managers, business analysts, developers, functional experts, and other project specialists. This role will report into the Senior Manager, Student Delivery. Strategic or day-to-day direction on work performed may also be provided by the Project Manager or Director, Student Solution.

Work Performed

Specific Duties:

1. Supports team members in, as well as leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommend options for the implementation of business solutions.
2. Facilitates working groups effectively within the complex team structure within the IRP Program to achieve desired outcomes.
3. Develops and delivers effective presentations and workshops.
4. Leads and conducts workflow and gap analysis for operational support processes.
5. Acquires and maintains a working knowledge of the university's technical and business environment.
6. Understands and applies business architecture concepts to analysis to ensure strategic alignment with organizational goals, outcomes and business value.
7. Develops and maintains a productive working relationship with project sponsors, vendors, key stakeholders other project teams, including technical teams for data conversion, reporting, security and integrations.
8. Works with multiple vendors to foster effective working relationships in order to ensure alignment with project goals and deadlines.
9. Manages multiple operational projects and provides work direction and leadership to associated project teams, including scheduling, assignment of work, review of project efforts and removal of roadblocks that may inhibit project success.
10. Conducts needs analysis, plans, organizes, manages, monitors, completes, and evaluates projects within allocated time and resources.
11. Identifies, obtains and effectively manages organizational resources (e.g., people, materials, assets, budgets).
12. Conducts comprehensive and in-depth feasibility studies for projects and enhancements.
13. Develops user test cases and validates test results during user acceptance testing and system acceptance testing, operational acceptance testing.

Core Duties:

1. Analyzes business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
2. Develops overall strategies and provides advice on options, risks and costs versus benefits.
3. Communicates with stakeholders of varying technical ability and subject matter expertise and explains services to clients of all management levels to ensure they have a clear understanding of IT roles, processes, and activities.
4. Manages liaison relationship with clients to ensure technical solutions meet user needs.
5. Conducts feasibility studies and drafts proposals for evaluation by appropriate users and managers.
6. Develops and assists in the presentation of business cases.
7. Leads short and long-term planning sessions to implement integrated business process improvements.
8. Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
9. Prepares functional, system and program specifications bridging multiple projects.
10. Reviews test plans and monitors the testing process to ensure that business results are adequately tested with minimal risk.
11. Procures technical assistance to help in problem resolution.
12. Provides technical leadership, coaching and mentoring to less-experienced individuals.
13. Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
14. Performs other related duties as required.

Consequence of Error/Judgement
Decisions and actions taken by the Senior Business Analyst will have a direct impact on how efficiently and effectively the systems and processes will perform and function. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect and adversely impact the university community, affecting up to tens of thousands of students, faculty and staff, and could result in lost productivity, funding and revenue.

Supervision Received
The Senior Business Analyst reports directly and works under general direction of the Senior Manager, Student Delivery or day-to-day direction on work performed may also be provided by Project Manager or Director, Student Solution. Must be able to work independently as well as contribute actively and collaborate openly as a team member.

Supervision Given
Plans, directs and supervises work of project team members, such as other business analysts, consultants, quality assurance analysts, and other staff assigned to the project.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

Experience on large project teams implementing transformational change. Experience in a higher education environment is an asset. Formal certification from a recognized professional organization or professional development provider is an asset. Demonstrated ongoing career development through active and self-motivated professional development in the field of Business Analysis.

• Demonstrated effective leadership, consulting, consensus building, conflict resolution, and negotiation and team-building skills.
• Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Proven ability to develop and maintain a productive working relationship with project sponsors, vendors and key clients.
• Ability to manage multiple tasks and priorities effectively, work in a fast-paced environment, and manage responsibilities and tasks to meet time sensitive, critical deadlines.
• Working knowledge of project management, quality assurance, change management disciplines and best practices; and development methodologies.
• Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, BPMs.
• Good knowledge of application implementation methodologies and best practices.
• Ability to effectively facilitate groups to achieve appropriate outcomes.
• Ability to develop and deliver effective presentations and workshops.
• Ability to identify, obtain and effectively manage organizational resources e.g., people, materials, assets, budgets.
• Experience in a higher education environment is an asset.
• Experience with agile practices, patterns and techniques.
• Working Knowledge of business process re-engineering improvement.
• Knowledge of data analysis and data modeling conceptual, logical.
• Solid understanding of key trends and players in the IT industry and higher-education sector.
• Excellent organizational, planning, and prioritization skills.
• Superior interpersonal skills.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
• Proven knowledge and continuous learning of business analysis discipline and best practices.
• Demonstrated contributions to the continuous improvement of business analysis practices, methodology, and implementation.
• Working knowledge of user experience.
• Scrum master experience is an asset.
• Staff management experience is an asset.
• Experience in project management tools Microsoft Project, Smartsheet, JIRA & Confluence is an asset.

Core Competencies:

• Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.
• Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
• Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Role Based Competencies:

• Analytical Thinking - Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance. Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities. Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues. Reviews and cross-reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations, and provides guidance to resolve issues. Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
• Business Process Knowledge - Describes and documents critical cross-functional business process flows. Applies business process reengineering techniques and methods in analyzing process flow and accountability charts. Recommends and advocates substantive process enhancements and assesses both internal and external implications.
• Initiative - Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation, and sustains progress through uncharted territories.

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