Manager, Technical Services

Join to apply for the Manager, Technical Services role at SNDL Inc. SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL". SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low‑cost biomass sourcing, indoor cultivation, product innovation, low‑cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industryp> Work Location: Edmonton Corporate Office About The Role Reporting directly to the Sr. Director of Technology Operations, the Technical Services Manager is a vital role within SNDL's Business Technology (BT) team. The purpose of this role is to lead the implementation, support, and administration of SNDL's backend technical infrastructure, including but not limited to network, security, servers, databases, application environments, and backups. The Technical Services Manager is responsible for day‑to‑day infrastructure operations and maintenance to minimize system downtime and maximize productivity, including: Managing network, systems and databases, including acting as the senior‑most escalation point for such issues. Designing, implementing, and supporting technical architecture to support system well as functional business requirements. Maintaining a 99.99% uptime ratio for critical enterprise systems and networks. Overseeing network asset management, including maintenance of network component inventory and related documentation. Collaborating with the SNDL Cybersecurity team to ensure EDR, MDR and other security related systems are both operational and effective. Maintaining all server and infrastructure documentation, including the creation of new documentation as required. Managing and ensuring the effectiveness of Business Technology disaster recovery and business continuity solutions. Being a crucial stakeholder in the SNDL BT Incident Management process, including leading RCA after unplanned outages, downtime and/or other technical disruptions. Collaborating with the SNDL BT Service Desk to analyze, troubleshoot and resolve infrastructure issues. Day‑to‑day management of the SNDL BT Technical Services team, including conducting performance evaluations, counselling/coaching, ongoing development and staffing/recruitment as required. Qualifications And Competencies Organizational Excellent time and workload management skills. Strong written and verbal communication skills. Refined team coaching, mentoring, and management skills. Technical Excellent understanding of technology infrastructure and business application environments, including Microsoft Dynamics 365, Azure, Entra ID, and Active Directory. In‑depth experience with common ITSM platforms such as ConnectWise or ServiceNow. Excellent understanding of network infrastructure hardware and configuration, with an emphasis on the Cisco Meraki family of products. In‑depth knowledge of backup management and methodologies including disaster recovery planning, preferably Commvault or similar. Understanding of remote support tools. Benefits As a valued member of the SNDL team, you will enjoy: Competitive total compensation and incentives. A top‑notch extended benefits package including medical, vision and dental. An entrepreneurial and innovative environment that fosters growth and continuous learning. Seniority level Mid‑Senior level \Employment type Full‑time Job function Engineering and Information Technology Industries Manufacturing #J-18808-Ljbffr