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Customer Care and Logistics Coordinator
2 months ago
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success.Overview and Primary Focus:
The Logistics Coordinator is responsible for the primary day-to-day duties in planning, entering, and scheduling of ready-mix concrete orders to job sites while adhering to all Lafarge safety policies and procedures. This role is responsible for being the first point of contact for customers based in our Oak Bluff logistics center. Both a strong team-centric attitude and exceptional customer service phone etiquette are a must to be successful in this role.Adhere to all Lafarge safety policies and procedures.Manage customer calls, providing support based on inquiries and updating appropriate details on orders.Inform customers of all relevant company policies including confirming orders, additional products, and driver responsibilities as well as any warnings and limitations.Provide support and knowledge for drivers; directions, site details and project information.Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.Communicate any necessary information with the Operations, Quality Control, and/or Sales Team.Provide sales and billing coordinator information pertinent to billing accuracy.Complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.Open availability – working different shifts and may require long hours based on business needs.Schedule workforce on a daily basis with the intention of maximizing service and minimizing costs while following guidelines of the Teamsters Collective Agreement. Assign drivers to appropriate trucks.Deal with the mechanical team for truck availability.Strong time management skills and ability to perform several tasks at once.Competency with all Microsoft Office and general native PC programs.Knowledge of local market geography and addresses.Proficient typing and data entering skills.Open to a flexible working schedule (i.e. Saturdays are possible).Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired.Reliable transportation (our office location is not ideally suited for public transit).Reliable attendance is mandatory with a flexible work schedule./> As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.
