Repair Planner

Join to apply for the Repair Planner - Aviva AutoCare Centre role at Aviva Canada. Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before. Why Join Us? Be part of a visionary team challenging traditional ways of working Work in a brand-new facility equipped with state-of-the-art tools and technology Enjoy a healthier, more comfortable work environment with modern amenities Help shape the autobody shop of the future We are looking for a dedicated Repair Planner to be an integral part of the daily operations at our Aviva AutoCare Centre located in Mississauga. In this role, you will be responsible for handling moderate to complex physical damage appraisals, assessing damage and completing re-inspections for quality assurance while providing exceptional customer service. Act as a technical resource for Estimators. The Repair Planner understands the repair process in more detail and conducts deep‑dive assessments on the repair procedures. Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground‑breaking journey together What You’ll Do Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage Completes appraisals and determines proper repair methods and pricing Monitors daily productivity of all assignments and corresponding records Monitors progress and completion of vehicles in the shop ensuring proper repair and safety procedures are followed Controls the method and cost of repairs to vehicles by using established industry regulatory practices and corporate guidelines Complete Total Loss evaluations through market and Autosource search Complete remote appraisals Make decisions that positively impact the site and the customer Promote Aviva AutoCare Centre values and goals What You’ll Bring Post‑secondary education Minimum 5 years auto estimating experience Repair planning experience Experience within the automotive repair industry Excellent customer service skills combined with outstanding communication and conflict resolution skills Strong knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies Proficiency using body shop management systems; knowledge of Body Shop Connect preferred Excellent organizational, time‑management and interpersonal skills Commitment to an environment of continuous improvement Proven ability to manage multiple tasks effectively Detail oriented with an emphasis on quality control Ability to take direction and perform well under pressure Strong awareness of safety practices and procedures What You’ll Get Competitive annual base salary that reflects your skills, experience, job‑related knowledge and relevant qualifications Medical and dental benefits Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre Various retirement savings options including participation in optional group RRSP Competitive vacation package We offer exceptional career development opportunities We’ll support your professional development education Uniforms will be provided based on your role Clean and safe work environment, including on‑site showers and break room Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally. Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries Insurance #J-18808-Ljbffr