Client Partner

Join to apply for the Client Partner role at Apply Digital Get AI‑powered advice on this job and more exclusive features. About Apply Digital Apply Digital is a global experience transformation partner. We drive AI‑powered change and measurable impact across complex, multi‑brand ecosystems. Leveraging expertise that spans the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernise their organisations and maximise value for their business and customers. Our 750+ team members have helped transform global companies such as Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks and The Very Group. Founded in 2016 in Vancouver, Canada, we have grown to ten cities across North America, South America, the UK, Europe and India. We operate with a "One Team" pod structure sustained by well‑oiled Scrum and sprint cadences, ensuring rapid delivery and continuous improvement. Location Hybrid / remote based in the Greater Toronto Area, Ontario, Canada. The Role We are seeking a Client Partner with a proven track‑record of growing high‑value client relationships across multiple verticals, who excels at uncovering new opportunities and driving measurable business impact. The ideal candidate owns dynamic portfolios of strategic, enterprise accounts, builds long‑term trusted relationships and is expert at speaking with C‑level executives about how digital can transform their company and create value. Responsibilities Have a leadership role across a portfolio of accounts on the East Coast, accountable for account growth, customer and team satisfaction, and financial goals. Develop actionable client account plans to drive organic growth and support regional targets. Position Apply as a strategic partner and become a trusted advisor to our most senior clients. Provide overall account leadership to ensure we deliver high‑quality work that satisfies our customers, earning new work for Apply. Ensure our clients’ needs, priorities and goals are well communicated to the Apply team. Develop strong relationships with Apply team leads and other members of your accounts. Collaborate with Business Development Directors in the East to support new business efforts in the region. Requirements At least 10 years experience in enterprise Client Services for a digital agency, strategic consultancy or digital product studio. Extensive experience with high‑value client accounts across diverse industries, with a track‑record of driving strategic growth and delivering measurable business impact. Deep expertise working across digital products, platforms, and creative, content and commerce solutions. A strategic relationship builder and great listener who can quickly build trust and rapport with C‑level executives as well as junior day‑to‑day contacts. An innovative thinker and solution‑focused problem solver who can juggle multiple priorities and thrive in ambiguity. Someone who exhibits a high degree of independence, gravitas and autonomy in decision‑making. Prior experience managing dynamic multi‑million‑dollar accounts with many stakeholders and competing priorities. A track‑record of successfully growing accounts with high client and team satisfaction. A commitment to the delivery of quality to both clients and end users. Entrepreneurial, collaborative and an adept negotiator. Empathetic leader who seeks common ground. Life at Apply Digital At Apply Digital, people are at the core of everything we do. We value your time, safety and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Great projects – broaden your skills on a range of engaging projects with international brands that have a global impact. An inclusive and safe environment – we’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Learning opportunities – generous training budgets, partner tech certifications, custom learning plans, workshops, mentorship and peer support. Generous vacation policy – flexible personal time (PTO) allowing ample time away from work to promote overall well‑being. Customisable benefits – tailor your extended health and dental plan to your needs, priorities and preferences. Flexible work arrangements – work in a variety of ways, from remote, to in‑office, to a blend of both. Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognised and valued. For more information, visit the Diversity, Equity & Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr