Client Partner

Join to apply for the Client Partner role at Netcracker Technology. Overview We invite you to join our Netcracker Technology team if digital transformation, next‑generation technology, and growth opportunities excite you. Our collaborative culture and global teams allow you to work on the largest digital transformations worldwide, earn a competitive salary, and make a visible impact. What’s in it for you? At Netcracker, we nurture entrepreneurial thinking. We explore possibilities, innovate with new technology, and take complete ownership of our roles. There is no micromanagement; results are highly visible to leadership and rewarded with promotions. Scope of the role The Client Partner secures and delivers professional services for Netcracker’s customer base. The role involves end‑to‑end activities that ensure service commitments are achievable and profitable. The ideal candidate has experience in large‑scale BSS transformation programs in the telco sector. Responsibilities Manage and grow Netcracker’s on‑site transformation programs. Conduct budget and business planning for projects and programs, including forecasting, monitoring and resource planning, while ensuring business profitability. Manage customer expectations and satisfaction. Generate additional profitable revenue by expanding the scope of services provided by Netcracker. Partner with Sales to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations and pre‑sales consulting. Represent Solution Delivery in pre‑sales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers. Lead recurring governance meetings with client steering committees to align on program milestones and future strategy. Hold account teams accountable for project deliverables. Ensure that all program commitments are completed on time, within budget and with high quality. Lead service delivery and customer support activities related to the Netcracker product suite. Establish and grow relationships with clients at all levels of the organization. Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation. Lead cross‑functional, multi‑cultural, geographically dispersed teams. Establish and manage MBOs/KPIs for the team. Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets and other appropriate departmental documentation. Interact effectively with Engineering and Product Management departments, providing input for ongoing product enhancements. Experience & Requirements Proven ability to lead multi‑million, business transformational programs involving complex BSS technical solutions in the telecom industry. Experience writing and reviewing contracts, SOWs and other commercial agreements. Strong program governance skills, ensuring alignment on milestones and future strategy. Ability to build and execute on/offshore resource plans. 10 years of management experience, at least 3 years at senior levels. Experience running multi‑million programs.Extensive experience with project management methodologies. Ability to build relationships at multiple levels within the client organization. Experience working in a matrixed corporate environment. Willingness to travel. Right to work in the United States. Education A degree in a related field. About Netcracker Technology We are a forward‑looking software company offering mission‑critical solutions to service providers worldwide. Our portfolio of software solutions and professional services unlocks digital transformation opportunities through cloud, analytics, virtualization and 5G mobile networks. With over 25 years of a strong service delivery track record, we help companies transform their networks and enhance customer experiences. Referrals increase your chances of interviewing at Netcracker Technology by 2x. Get notified about new Client Partner jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr