Field Service Mgr
3 weeks ago
Job Locations:
Victoria, BC Office/Whs
Victoria, BC, CAN
Nanaimo, BC Office/Whs
966 Maughan Rd
Nanaimo, BC V9X1J2, CAN
- Ensure quality of service, customer experience, and community engagement within supported areas.
- Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
- Ensure that services offered meet customer expectations and align with organizational goals.
- Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
- Identify and resolve roadblocks and escalate issues to ensure timely resolution.
- Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching.
- Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections.
- Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
- Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
- Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
- Maintain confidentiality of sensitive information to protect organizational values.
- Perform other administrative and miscellaneous duties as requested or assigned.
- The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value to job accomplishments.
- Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
- Flexibility: Openness to change, adaptability to new information and unexpected obstacles.
- Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
- Independence: Capability to work well with limited supervision.
- Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
- Results-focused: Driven to achieve goals and targets.
- Interpersonal skills: Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
- Adaptability: Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.
- Minimum of 3 years of technology industry experience.
- At least 3 years of experience managing large teams.
- Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).
- Bachelor’s degree or equivalent experience.
- Preferred degree: Technology, Engineering, Telecommunications, or Management.
- Combination of field and office environment.
- Shifts work (day, evening, weekends and statutory holidays) as assigned.
- Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
- Permanent full-time position.
- Travel may be required on a limited basis.
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