Field Service Mgr

3 weeks ago


Victoria, Canada AFL Telecommunications, LLC Full time

Job Locations:

Victoria, BC Office/Whs
Victoria, BC, CAN

Nanaimo, BC Office/Whs
966 Maughan Rd
Nanaimo, BC V9X1J2, CAN

Responsibilities:
  • Ensure quality of service, customer experience, and community engagement within supported areas.
  • Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
  • Ensure that services offered meet customer expectations and align with organizational goals.
  • Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
  • Identify and resolve roadblocks and escalate issues to ensure timely resolution.
  • Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching.
  • Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site/field inspections.
  • Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
  • Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
  • Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
  • Maintain confidentiality of sensitive information to protect organizational values.
  • Perform other administrative and miscellaneous duties as requested or assigned.
  • The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value to job accomplishments.
Required Skills:
  • Leadership: Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
  • Flexibility: Openness to change, adaptability to new information and unexpected obstacles.
  • Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
  • Independence: Capability to work well with limited supervision.
  • Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
  • Results-focused: Driven to achieve goals and targets.
  • Interpersonal skills: Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
  • Adaptability: Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.
Experience and Qualifications:
  • Minimum of 3 years of technology industry experience.
  • At least 3 years of experience managing large teams.
  • Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).
Required Qualification:
  • Bachelor’s degree or equivalent experience.
  • Preferred degree: Technology, Engineering, Telecommunications, or Management.
Working Conditions:
  • Combination of field and office environment.
  • Shifts work (day, evening, weekends and statutory holidays) as assigned.
  • Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
  • Permanent full-time position.
  • Travel may be required on a limited basis.
#J-18808-Ljbffr

  • Victoria, Canada BC Public Service Full time

    Posting Title- BAND 3 - Islands Trust Conservancy Mgr- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary) - Salary Range- $88,700.23 - $125,700.07 annually- Close Date- 9/30/2024- Job Type- Temporary (Auxiliary)- Temporary End Date- 9/26/2025- Ministry/Organization- BC Public Service -> Municipal...


  • Victoria, Canada Sushi Field Full time

    Job Overview: Sushi Field Japanese Restaurant is now hiring a part-time or full-time SERVER. We have two locations, Fairfield in Victoria and Admirals in View Royal. **Responsibilities**: - Greet customers and provide them with menus - Take drink orders from customers - Prepare and serve a variety of beverages, including alcoholic and non-alcoholic...

  • Sushi Chef

    3 months ago


    Victoria, Canada Sushi Field Full time

    **Job Summary** Sushi Field Japanese Restaurant is now hiring a part-time or full-time Sushi Chef. We have two locations, Admirals and Fairfield in Victoria. **Duties** - Prepare and present a variety of sushi dishes, including nigiri, sashimi, and rolls, with attention to detail and artistry. - Ensure all ingredients are fresh and of the highest quality by...

  • Field Service Manager

    7 months ago


    Victoria, Canada AFL Telecommunications LLC Full time

    Join Our Team as a Field Service Manager! Are you ready to lead, inspire, and drive excellence? Do you thrive in a dynamic environment where no two days are the same? If so, America Fujikura Limited (AFL) has an exciting opportunity for you to join our MxU (Multi-Dwelling Unit) team as a Field Service Manager. What you’ll do As the Field Service Manager...


  • Victoria, Canada Addy Global Solutions Full time

    Our client is a pioneer in the health care and automation industry. We are looking for a skilled Field Services Technician who is looking for a place where he/she can grow their career. **Job Summary** A FST (Field Service Technician) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and...


  • Victoria, Canada Fujitsu Full time

    **Role Purpose** The Service Desk Team Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client’s employees. The Service Desk Team Mgr. will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments and...


  • Victoria, Canada AES Engineering Full time

    **About AES Engineering** AES is a group of problem solvers, who collectively come together to work on electrical engineering, lighting projects, and technology systems for buildings and infrastructures. We are passionate team players, who see the “bigger picture” and work together to impact our communities and enhance the lives of those living in them....


  • Victoria, Canada Sushi Field Japanese Restaurant Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Work setting**: - Restaurant - ** Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate ingredient and supplies required for meal preparation - Ensure...


  • Victoria, Canada ARxIUM Full time

    ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...


  • Victoria, Canada Sushi Field Full time

    Provide excellent customer services. - Greet customers and present menus. - Make suggestions based on their preferences. - Take and serve food/drinks orders. - Up-sell when appropriate. - Arrange table settings. - Keep tables clean and tidy at all times. - Deliver checks and collect payments. **Job Types**: Full-time, Part-time **Salary**: $15.65-$18.00...

  • Field Archaeologist

    4 months ago


    Victoria, Canada Terra Archaeology Full time

    **About us** Terra Archaeology Limited (Terra) is a leading provider of professional archaeological consulting services throughout British Columbia. Our work is conducted at the request of First Nations, federal and provincial government agencies and ministries, private sector corporations, and private landowners. We have a proven track record of excellence...

  • Field Archaeologist

    7 months ago


    Victoria, Canada Terra Archaeology Full time

    **FIELD ARCHAEOLOGIST** British Columbia: Multiple locations Rate: $26-$32/hour **_ About us_** Terra Archaeology Limited (Terra) is a leading provider of professional archaeological consulting services throughout British Columbia. Our work is conducted at the request of First Nations, federal and provincial government agencies and ministries, private...

  • Spo 30r

    2 months ago


    Victoria, Canada BC Public Service Full time

    Posting Title- SPO 30R - Team Leader - Integrated Services- Position Classification- Social Prog Off R30- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary) - Salary Range- $90,797.03 - $103,685.14 annually- Close Date- 11/12/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Children...


  • Victoria, Canada Stryker Full time

    We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are...

  • Field Coordinator

    7 months ago


    Victoria, Canada Carlton Cards LTD Full time

    **Join the #1 greeting card team in Canada!** **Field Coordinator - Part Time** **Victoria, British Columbia** **Carlton Cards Values**: At Carlton Cards, we work to make the world a more thoughtful and caring place. Every. Single. Day We are creative and we bring our creativity to everything we do. We thrive on innovation and understand that innovation...


  • Victoria, Canada NCR Corp. Full time

    **Title: Field Service Technician II** **Location: Victoria, BC** **ABOUT NCR VOYIX**: NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For...


  • Victoria, Canada Proterra, Inc. Full time

    **About the Role - You will**: - Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians. - Handles launch of new buses and charging systems. - Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to...


  • Victoria, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Field Service Agent. In this role, you will support our customers service and repair needs in their homes. No experience required, we will equip you with the skills and knowledge to confidently assist our customers. Join us and grow your career with our retail team...

  • IT Field Technician

    4 months ago


    Victoria, Canada Tecnet Canada Inc Full time

    **IT Field and Integrated Security Solutions Technician** Tecnet is the longest operating computer services company in Canada. We offer a broad range of support options whether the problems are hardware, software, networking or security (both physical and cyber). We have two major support centres in Victoria and Vancouver, plus 35 Authorized Service Centres...


  • Victoria, Canada Whirlpool Canada Full time

    **Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul,...