Pharmacist – Patient Contact Centre, Central Pharmacy Services

Join to apply for the Pharmacist – Patient Contact Centre, Central Pharmacy Services(18 month contract) role at Loblaw Companies LimitedLocation: 1685 Tech Avenue, Mississauga, Ontario, L4W 0A7With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Pharmacist – Patient Contact Centre, Central Pharmacy ServicesBasic Function: The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS)Nature and Scope: In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients and providers, and require strict adherence to program standard operating procedures.What you will do:Successfully complete all required program training and testingConvey a positive company image when communicating with patients, providers or pharmacies and within the workplace at all timesSupport retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy systemConsult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phoneEntry of clinical and non-clinical information into application databasesAchievement of specific quality goals related to adherence to standard operating proceduresProvide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practiceProvide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performanceMaintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consentPractice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practicePerform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needsWhat you will need:Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standingExperience with HealthWATCH systemExceptional written communication skills and verbal skillsStrong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirementsProficient in data entry, and the use of Windows-based programsMaintains high ethical standardsCommitment to providing exceptional customer serviceQualified to counsel patients verbally and written in English; Bilingual (English and French) is preferredMinimum of 2 years of experience as licensed, practicing pharmacist is preferredFlexible to work a variety of shifts including nights and weekendsWhy work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr