Manager, Terminal

Job Description MANAGER, TERMINAL Swartz Bay and Southern Gulf Islands The opportunity We are looking for a passionate, dynamic leader to oversee the day-to-day operation and administration of our Swartz Bay terminal. In this role you will oversee all aspects of the terminal and ticketing operations- including passenger and vehicle processing, loading operations and the safe use of terminal equipment and infrastructure. You will lead a team of supervisors and frontline employees to ensure operational excellence, regulatory compliance and outstanding customer experience. The Role Reporting to the Regional Manager of Swartz Bay and Southern Islands, you add value and are energized by key areas of oversight such as: Operational leadership Providing direct oversight of terminal operations, ensuring the safe and timely movement of passengers and vehicles. Oversee ticketing, foot passenger processing, vehicle loading and ramp operations Ensure all terminal equipment and systems are operated and maintained in accordance with safety regulations, procedures and terminal standards. Monitor day-today service delivery to ensure compliance with schedules, safety procedures and operational policies. People Leadership & Development Lead, coach, mentor and support Supervisors and frontline employees to build an engaged, empowered and high performing workforce. Provide guidance and direction on performance management, attendance, corrective actions and adherence to corporate and safety standards. Supporting training, onboarding, and continuous development of staff. Foster a respectful and inclusive workplace culture that values safety, collaboration, and customer service. Stakeholder & Union Relations Build and maintain positive working relationships with employees, union representatives’ community members and internal business partners. Collaborate constructively with union leadership while upholding BC Ferries Policies, collective agreement provisions and organizational expectations. Represent the terminal and company in community interactions, meetings and site visits. Customer Experience Champion a customer-first approach, ensuring terminals are clean, well-maintained and welcoming. Respond to customer concerns or incidents with professionalism and service-oriented solutions. Improve the customer journey thought continues proves improvement and frontline empowerment. Strategic & Fiscal Management Contribute to corporate priorities, operational strategies and continuous improvements initiatives. Manage terminal budgets, staffing resources and overtime in alignment with fiscal targets. Track and meet key performance indicators (KIPs) related to safety, service reliability, productivity, customer feedback and cost control. Identify operational efficiencies and implement best practices within the terminal environment. What you bring to the team You have a Post-Secondary diploma in business administration (or related field) or a suitable combination of education and experience. You have a minimum of three years’ experience managing a passenger transportation terminal, preferably marine transport and demonstrated experience in implementing strategic initiative within a diverse workforce unionized and non-unionized work force. Additionally, you have experience in creating and managing large operating and capital budgets Join us If this sounds like your next great career move, please submit your cover letter and resume by December 5, 2025 Additional information The target salary range: $98,500 - $123,100 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis. We connect communities and customers to people and places important in their lives At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. We appreciate the interest of all applicants; however only those selected for an interview will be contacted. #J-18808-Ljbffr