Regional Manager, Terminal Operations

Job Description: **REGIONAL MANAGER, TERMINAL OPERATIONS** Swartz Bay **The Opportunity** We are seeking a dynamic and customer-focused leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, this role is responsible for leading terminal operations across the region in alignment with corporate goals, while shaping a safe, reliable, and welcoming experience for our customers and the communities we serve. **The Role** As Regional Terminal Manager, you will lead the operations of multiple terminals through a team of managers and supervisors, ensuring that daily activities support the achievement of corporate objectives and strategic priorities. By empowering your management team, you will ensure operational consistency, drive service excellence, maintain high facility standards, and deliver measurable results that advance organizational goals. Your leadership will focus on developing and engaging employees, ensuring managers and staff are trained, supported, and motivated to deliver on both operational and corporate targets. You will foster a culture of collaboration, accountability, and pride, where every team member understands how their work contributes to broader organizational success. This role also emphasizes strong community and stakeholder engagement. By maintaining open communication with customers, union representatives, and local partners, you will ensure terminals reflect the organization’s values, strengthen community trust, and reinforce the alignment between operational execution and corporate objectives. **Key Accountabilities** - Lead and empower a team of managers to deliver safe, efficient, and customer-focused terminal operations aligned with corporate goals and strategic priorities. - Ensure facilities are well-maintained, welcoming, and operationally efficient, enhancing both the customer journey and organizational performance metrics. - Develop, coach, and inspire managers and staff to consistently deliver excellent service while meeting operational and corporate targets. - Oversee budgets, resources, and operational performance with a focus on achieving both service excellence and corporate objectives. - Build strong, collaborative relationships with union representatives, employees, and stakeholders to promote engagement, compliance, and alignment with organizational goals. - Strengthen community connections, positioning terminals as trusted, reliable, and valued gateways that support the organization’s mission. - Drive continuous improvement initiatives that enhance safety, service quality, and customer and employee experience. This role offers the opportunity to lead with impact; ensuring operational excellence, advancing corporate goals, enhancing the customer experience, fostering employee engagement, and strengthening community trust across multiple terminals. **What you bring to the team** - Minimum of 3-5 years of experience managing a passenger transportation terminal, preferably marine transport. - Demonstrated experience in implementing strategic initiatives, leading both a unionised and non-unionized workforce. - Demonstrated experience in creating and managing large operating and capital budgets. **Join us** If this sounds like your next great career move, please submit your cover letter and resume by **October 17, 2025.** **Additional information** - "We connect communities and customers to people and places important in their lives”_ - We appreciate the interest of all applicants; however only those selected_ for an interview will be contacted._