Security Delivery Professional

Select how often (in days) to receive an alert:Security Delivery Professional - Kelowna, BCLocation: Kelowna, BC, CA, V1Y 9M9Jobs by Category: TechniciansStatus: Full TimeSchedule: RegularDescriptionJoin our team and what we'll accomplish togetherSafety matters to our customers, so it matters even more to us By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential, business and commercial customers. We’re always pioneering innovative equipment and services to keep our customers safe and you\'ll find yourself solving interesting problems in unique situations every day At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.Here’s the impact you’ll make and what we’ll accomplish togetherWhile security and surveillance installations are a large part of our work, this position would also take on jobs that involve much more than just alarm systems and cameras. From smart-home technology implementations to enterprise networking, we are now delivering customized home automation solutions and helping our customers experience a truly connected home or business. Your cleverness with technology and an intuitive problem-solving nature would make you a key member of our team. Challenge yourself with us.Here's how:By using your excellent communication skills and your dedication to building authentic customer relationships to deliver exceptional outcomesBy installing and repairing complex residential/business alarm systemsBy identifying, analyzing and investigating customer concerns/issuesBy using your strong computer and networking skills to troubleshoot any customer issuesBy taking your passion for smart-home automation and the connected user experience to educate our customers on the possibilities of our technologyQualificationsWhat you bringPrevious experience providing exceptional customer serviceYou're comfortable with solutions based selling, recommending products to your customers and up-selling TELUS services and productsYou are bondable (a security clearance and criminal record check is required)Clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent, a driver’s abstract will be requiredNormal colour vision which is required to work with color-coded wiringYou can handle a physically demanding workload which includes heavy lifting, crawling in confined spaces and working in all weather conditionsYou are comfortable working at heights, climbing ladders along with working on man lifts and scissor liftsFlexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needsWillingness to support our customers in various areas in BC/AB when neededFluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonusPro-activeness, demonstrated effective decision-making skills and can work with limited supervisionAbility to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departmentsFollow safe work practices and abide by all safety rules and regulationsExhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situationsProven solid work ethic and a high level of professional integrityOutstanding interpersonal and team communication skillsProfessional, friendly and positive work ethicYou are an ambitious self-starter.Security/alarm installation training will be providedGreat to have'sPost-secondary education in electronics, computers/IT or similar is a significant assetSecurity Systems Technician Trades Qualified (TQ) certification is a significant assetElectrical FSR designation is a significant assetPrevious security/alarm installation experience is an assetA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Our team is all about making a connection with our customers and within our communities.We are honoured to be recognized1.4MDays volunteered in our communities.3,300 +Field service and support team members1.5 to 4Months of intensive training for new technicians and an award-winning certification program for career progressionAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr