Transformation Delivery Manager

We are seeking a highly motivated, dynamic and experienced Transformation Manager to drive critical strategic initiatives and represent Operations on the GWAM Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results. Position Responsibilities: Lead and manage end-to-end transformation programs on GWAM Retirement Operations to support the development of enhancements, AI initiatives and other book of work initiatives encompassing process re‑engineering, technology adoption, organizational design, and cultural change. Work with Project Teams and Transformation Director to ensure project milestones are defined, provide inputs into cost benefit analysis and resource needs, and assist with risk mitigation plans. Work within GWAM Retirement cross-functional project teams, providing guidance, mentorship, and ensuring effective collaboration across various departments (e.g., IT, Operations, Risk, Compliance, Product). Build strong relationships with key stakeholders across the organization Facilitate workshops, presentations, and meetings to gather input, build consensus, and communicate progress. Act as a central point of contact for all transformation-related inquiries and updates. Work with Project team, Product Owner and Directors to define and track key performance indicators (KPIs) to measure the success and impact of transformation initiatives. Regularly report on progress, challenges, and outcomes to senior leadership. Partner with the Change Management team on change management strategies to ensure smooth adoption of new processes, systems, and ways of working. Identify potential resistance points and suggest proactive mitigation strategies. Required Qualifications: 5 to 10 + years’ experience working in financial industry Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Experience and strong knowledge of Canada and US Retirement businesses, operations, regulatory environments and market trends Experience with Salesforce and Amazon Connect Experience working with internal stakeholders (operations, product, marketing, compliance, risk) Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels. Demonstrated ability to multi‑task and to manage multiple priorities in a fast‑paced, dynamic environment. Highly motivated and possess an eagerness and willingness to learn Confident self‑starter who is results focused Superior analytical and organizational skills Negotiate, influence and persuade without authority Strategic thinker with strong analytical and problem‑solving abilities and can demonstrate high integrity while making appropriate judgment call Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $71,925.00 CAD - $119,875.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr