Analyste opérationnel II

2 weeks ago

Toronto, Canada TD Full time

Analyste opérationnel II – TD Détails De La Rémunération: $65,600 - $98,400 CAD Lieu De Travail: Toronto, Ontario, Canada Horaire: 37.5 hours per week Secteur D’activité: Fonctions des services habilitants de l’entreprise TD is a leader in the Canadian credit card market with industry leading digital capabilities. The Canadian Card Payments & Loyalty team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian credit card products. As a member of the Cards & Payments Journey, you will be responsible for understanding and serving our customers' needs from end to end and continuously contribute to building innovative products and services. Job Responsibilities The Business Analyst will work with the various business and technology partners, and when applicable, vendors, throughout the various project phases, including initiation, concept, analysis, development, testing and implementation. The primary focus for this role is to provide research, analysis and documentation of business requirements, and system and applications changes with our vendors and Credit Card Applications (TSYS). Job Requirements Influences, negoti, and consistently demonstrates leadership skills. Build and maintain positive working relationships with partners and team members. Demonstrate a pro‑active approach in day‑to‑day accountabilities and interactions (e.g., issue resolution, providing recommendations). Promote innovation by applying subject matter expertise to generate forward‑thinking ideas as well as critical thinking to find opportunities for improvement. Ensure timely notification and escalation of issues/defects while assessing options and recommendations for prompt resolution. Ensure work meets associated regulatory and framework controls, standards, and best practices. Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite. Ability to effectively facilitate meetings of any size including the documentation and issuance of meeting minutes. Apply analytical and critical thinking skills through a variety of analysis techniques to enable informed decision making. Effective verbal and written communication skills with stakeholders to ensure alignment to delivery framework and objectives. Participates, and contributes and/or leads the planning and execution of production validation. Sound knowledge and experience with testing processes (review test results; defect resolution and recommend sign‑off). Participates and may lead the scoping process for deliverables. Knowledge of Credit Cards (TD, MBNA) is an asset. Knowledge of the Credit Card lifecycle is an asset. Previous experience working with data analysis and design an asset (e.g., SQL, Advanced Excel, and Macros). Experience working with agile methodology (Jira and Confluence) asset. Knowledge of TS2 technical environments and supported processes and applications an asset. Education & Experience Undergraduate degree or relevant diploma/certifications. 3+ years relevant experience. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Banking #J-18808-Ljbffr

  • Analyste opérationnel II

    2 weeks ago

    Toronto, Canada TD Full time

    Analyste opérationnel II – TD Détails De La Rémunération : $65,600 - $98,400 CAD Lieu De Travail : Toronto, Ontario, Canada Horaire : 37.5 hours per week Secteur D’activité : Fonctions des services habilitants de l’entreprise TD is a leader in the Canadian credit card market with industry leading digital capabilities. The Canadian Card Payments &...

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