Senior Technology Consultant, IT Asset Management

Senior Technology Consultant, IT Asset Management (ITAM) Workflow Products Expert Implementation Services Join to apply for the Senior Technology Consultant, IT Asset Management (ITAM) Workflow Products Expert Implementation Services role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What You Get To Do In This Role Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their ITAM capabilities Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications 8+ years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM. Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. #J-18808-Ljbffr