Senior Manager, ORM Advisory

OverviewSenior Manager, ORM Advisory role at Capital One Canada.About Capital One CanadaFor over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like youAbout The TeamJoin a team dedicated to making risk management a competitive advantage. We are hiring a Senior Manager, Operational Risk Management (ORM) Advisory on a fast-moving, hardworking, and fun operational risk management team. Bring your perspectives to help us be rigorous, curious, and creative. ORAs are integrated into multiple dimensions of first line risk identification and mitigation activities. As an ORA supporting Capital One Bank (Canada Branch), you will need excellent communication, interpersonal and influence skills, superb integrative thinking across the facets of operational risk, and a desire to help the Canada Card business, Senior Leadership Team, and the Canada Chief Risk Officer to appropriately manage operational risks applicable to the Branch.About The RoleYou will provide second line risk advisory and challenge to the Canada Card business, with significant interaction with First and Second Line of Defense stakeholders in both Canada and the Enterprise. The successful candidate will lead collaboration with Enterprise ORM partners (business continuity management, scenario analysis, reporting, testing, third party risk management, etc.) and Second Line risk partners (technology and cyber risk management, Enterprise data management) to ensure holistic adherence with local regulatory expectations outlined in OSFI Guideline E-21 - Operational Risk Management, while balancing alignment with Capital One’s ORM program requirements.Your ResponsibilitiesProvide advice and challenge to the first line’s risk-taking and risk assessment activities (e.g., risk and control self-assessments, process level assessments, product risk assessments, new products/initiatives governance process) based on analysis of the business risk profile, control environment, and internal/external events.Consult with Canada Card partners on projects, new initiatives, business objectives, processes, risk events, controls, and monitoring.Evaluate the Canada Card business’s operational risk profile and prepare periodic internal risk reports including the Divisional Operational Risk Reporting, Canada risk profile, etc.Work across the multiple operational risk programs and understand how they impact Canada Card.Influence and collaborate with leaders within Canada Card, ORM, Compliance, Third Party Risk Management, Technology Risk Management, Enterprise Data Management on key operational risks and actions needed.Work with first and second Line stakeholders to lead initial operational risk impact assessments driven by regulatory changes.Develop risk analysis, perform deep dive investigations, drive specific risk initiatives, and present to Canada senior management as necessary.Ensure that operational risk activities in Canada Card are aligned with enterprise program requirements and local regulatory expectations.Support the business in the development of strong controls and a highly effective control environment.Basic Qualifications10+ years of experience in a regulated financial services organization with solid knowledge of retail banking/credit card operations.10+ years of risk management and/or compliance experience.10+ years of experience working in a complex operational environment.Knowledge of Canadian operational risk-related regulator expectations (OSFI Guidelines) and risk management practices and principles.Knowledge of ISO 31000 and COSO ERM framework.Experience in preparing and writing business documents (presentations for leadership meetings or forums, briefing memos, or policy write-ups).Experience in governance, risk management, and compliance practices (risk identification, controls management, assessment, and reporting).Strong communication (written and oral) and interpersonal skills.Ability to organize, prioritize, and manage multiple projects and deliverables.Ability to work under pressure and adapt to changing priorities in a dynamic team environment.Preferred QualificationsBachelor’s degree1+ year of experience using Google Workspace (Slides, Docs, Sheets, Gmail, Forms, Drive, Sites)Additional relevant certification or accreditation in Compliance, Risk Management, or related fields.Working at Capital OneEnjoy a hybrid work environment, with 3 days in the office. We offer a one-time Work From Home allowance and a head office located across the street from Union Station. Capital One provides comprehensive wellbeing and benefits, including mental health coverage and tuition subsidies.We may use your information for automated decision making as part of the candidate screening process. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment, with reasonable accommodations available.If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or ARCanada@capitalone.com. For technical support or questions about Capital One’s recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services accessed through this site. Capital One Financial is made up of several entities; positions posted in Canada are for Capital One Canada, etc.NoteThis description reflects the role as described in the posting and is not a guarantee of employment. #J-18808-Ljbffr