Senior Manager, ORM Advisory

161 Bay Street , Canada, Toronto,Toronto, Ontario,Senior Manager, ORM Advisory

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you

About the Team

Do you want to join a team that's dedicated to making risk management a competitive advantage at Capital One? We are looking to hire a Senior Manager, Operational Risk Management ("ORM") Advisory, on our fast-moving, hard-working, and fun operational risk management team Bring your unique perspectives and experiences to help us be rigorous, curious, and creative. 

Serving as both an effective challenger and a trusted advisor, Operational Risk Advisors ("ORAs") are integrated into multiple dimensions of first line risk identification and mitigation activities. As an ORA supporting Capital One Bank (Canada Branch) ("the Branch"), your role will require excellent communication, interpersonal and influence skills, superb integrative thinking across the facets of operational risk, and a desire to help the Canada Card business, Senior Leadership Team, and the Canada Chief Risk Officer to appropriately manage operational risks applicable to the Branch..

About the Role

In this role, you will provide second line risk advisory and challenge to the Canada Card business, with significant interaction with First and Second Line of Defense stakeholders in both Canada and the Enterprise. The successful candidate will lead the collaboration with Enterprise ORM  partners (business continuity management, scenario analysis, reporting, testing, third party risk management, etc.) and Second Line risk partners (technology and cyber risk management, Enterprise data management) to ensure holistic adherence with local regulatory expectations outlined in OSFI Guideline E-21 - Operational Risk Management, while balancing alignment with Capital One's ORM program requirements.

Your Responsibilities:

• Provide advice and challenge to the first line's risk-taking and risk assessment activities (e.g. risk and control self-assessments, process level assessments, product risk assessments, new products/initiatives governance process) based on analysis of the business risk profile, control environment, and internal / external events.

• Consult with Canada Card partners on projects, new initiatives, business objectives, processes, risk events, controls, and monitoring.

• Evaluate the Canada Card business' operational risk profile and prepare periodic internal risk reports including the Divisional Operational Risk Reporting, Canada risk profile, etc.

• Work across the multiple operational risk programs and understand how they impact Canada Card.

• Influence and collaborate with leaders within Canada Card, ORM, Compliance, Third Party Risk Management, Technology Risk Management, Enterprise Data Management on key operational risks and actions needed.

• Working with first and second Line stakeholders to lead initial operational risk impact assessments driven by regulatory changes.

• Develop risk analysis, perform deep dive investigations, drive specific risk initiatives, and present to Canada senior management as necessary.

• Ensure that operational risk activities in Canada Card are aligned with enterprise program requirements and local regulatory expectations.

• Support the business in the development of strong controls and a highly effective control environment.

Basic Qualifications:

• 10+ years of experience working in a regulated financial services organization, with solid knowledge of retail banking/credit card operations (shared services/channels and Corporate Functions).

• 10+ years of risk management and/or compliance experience.

• 10+ years of experience working in a complex operational environment.

• Knowledge of Canadian operational risk-related regulator expectations (applicable OSFI Guidelines) and risk management practices and principles.

• Knowledge of ISO 31000 and COSO ERM framework.

• Experience in preparing and writing business documents (e.g. presentations for leadership meetings or forums, briefing memos, or policy write-ups).

• Experience in governance, risk management, and compliance practices (e.g. risk identification, controls management, assessment, and reporting).

• Strong communication (written and oral) and interpersonal skills. 

• The ability to organize, prioritize, and manage multiple projects and deliverables.

• Ability to manage well under pressure and tight deadlines; works well with changing priorities in a dynamic small team environment.

Preferred Qualifications:

• Bachelor's degree

• 1+ year of experience using Google Suite of products (Slides, Docs, Sheets, Gmail, Forms, Drive, Sites)

• Additional relevant certification or accreditation in Compliance, Risk Management, or other related fields.

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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