Application Support

3 months ago

Québec, Canada C.G.I. Full time $50,000 - $80,000
PLEASE READ ALL BEFORE APPLYING
Multiple positions (Junior, Intermediate and Senior) available

A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations,
working with BA’s and developers for testing and homologation.
Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.
 
Summary of responsibilities:
  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
  • Coordinate solution workshops, document requirements with BA’s and developers.
  • Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
  • Work in group, solve/address problems in the root, highlight potential issues/improvements.
 Day-to-day Responsibilities:
  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Communicate with users in connection with application failures. Liaise with teams from New York, Paris.
  • Understand the regulated environment and the constraints of client activity.
  • Perform homologation/post-deployment testing of new releases (quality assurance).
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
  • Provide timely communication of project production and status to the client and IT management.
  • Ensure effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users.

ProfileSKILLS AND QUALIFICATIONS:MUST HAVE:
  • Accountable experience as an application support analyst of >1 to Junior = 
  • Salary expectation 50K to 60K
  • Accountable experience as an application support analyst of >3 to Intermediate = 
  • Salary expectation 61K to 70K
  • Accountable experience as an application support analyst of >5 years ---> Senior = 
  • Salary expectation 71K to 80K

1. in the Capital Markets: proven knowledge and general concept
2. Excel, Word, Microsoft Power Point.
3. SQL Sripts as required on SQL Servers and/or Oracle
4. bash and shell scrips as required and using Unix/Linux
5. power shell scrips as required and using Windows environments
 
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Work Schedule:
Availability for on-call (night/weekends based on shifts – 2 weeks per month)
Not negotiable 50% of the time on site in the Montreal Downtown offices ( candidates selected must be ready to relocate)

Nice-to-have:  Knowledge in Programming, and/or ITIL certifications  
Education: Bachelor’s degree in computer science or other related field.

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