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Inventory & Customer Support Coordinator

3 months ago

Richmond, Canada CDS Group of Companies Full time
Inventory & Customer Support Coordinator

CDS Group of Companies is the single contact for National and International clients looking for efficient and cost-effective supply-chain solutions for the Canadian market.

Specializing in Ambient, Refrigerated, and Frozen supply chain food and beverage services, we strive to offer exceptional customer service to our clients, while promoting opportunity, and a team-first environment for our team. Our services include multi-temperature warehousing, distribution, freight and transportation management, pick and pack fulfilment, cross-docking and transloading. A true "one-stop shop" operation, we can handle products from grocery to consumer goods for any company looking to improve their supply chain throughout Canada and from Canada to cross-border and international markets.

About the Role:

You are a team-oriented individual who is passionate about customer service. You will be responsible fo supporting all internal and external customers with the primary objective to foster customer loyalty and partnership by providing high-quality interactions and business solutions. You are outgoing and friendly, take an analytical approach to work, thrive under pressure, and maintain focus in a fast-paced environment.

What You'll Do:
  • Serve as a relationship owner and primary contact for all customer communications.
  • Maintain good working relationship with customers, handling inquiries promptly, courteously, and effectively.
  • Process and input customer orders in WMS.
  • Maintain inventory accuracy in the system daily.
  • Maintain current knowledge of product and services.
  • Evaluate and respond quickly to customers’ requests.
  • Proactively work with internal teams to ensure customers are kept up to date on order status.
  • Ensure accuracy in terms of client information.
  • Provide product and service reports by collecting and analyzing customer information.
  • Possess an excellent phone manner and a demonstrated ability to manage multiple priorities.
Who You Are:
  • Must be available to work flexible working hours when required to cover for sick calls and vacation.
  • A well-organized, detail and customer-oriented self-starter, with 2+ years of customer service experience.
  • Previous experience in multi-temperature warehousing or food distribution.
  • Previous experience in using WMS (Warehouse Management System) will be an asset.
  • Have an excellent command of business English, both oral and written.
  • Possess the analytical ability to research problem areas and special requests.
  • Can exercise sound judgment, work well independently, prioritize duties, follow through tasks to completion.
  • Skilled at establishing and maintaining effective working relationships with a variety of others encountered in the course of the work.
  • Ability to schedule, direct and organize work within a diverse department and coordinate work with other departments to maintain effectiveness.
  • Intermediate knowledge of Microsoft Office suite of products.
  • Post secondary education in related field or equivalent combination of skills and experience.
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