Sr. Application Support Specialist/Communication Surveillance

3 weeks ago

Old Toronto, Canada BeachHead Inc. Full time
Are you collaborative, innovative, and enjoy visionary thinking? Are you a self-motivated individual who is hardworking with proven work history? Are you forward forward-thinking, creative individual who willingly takes ownership of complex and challenging initiatives? Then, Apply Now

Working with one of the top financial clients this role calls for a Sr. Application Support Specialist/Communication Surveillance who will be responsible for configuring applications to meet requirements and ensure data quality and completeness while providing ongoing support to end-users to ensure the successful adoption. The successful candidate will train end-users on how to use the applications interpret the data generated.

Responsibilities:
  • Liaise with other business and technology teams to assess and assign risk and follow up on issues
  • identified during review of communications.
  • In-depth knowledge of data strategy, governance, and integration principals.
  • Prepare metrics and reporting related to the applicability and effectiveness of the program.
  • Ensure that Service Level Agreements (SLAs) are being maintained.
  • Troubleshoots problems using tools and routine procedures; escalates as appropriate.
  • Executes scheduled maintenance routines in accordance with standard procedures.
  • Documents procedures, architectural blueprints, and testing methodologies.
  • Basic cybersecurity knowledge.

Desired Skill Set:
  • Over 4 years of relevant Communication Surveillance experience.
  • Experience with cloud technologies and architectures.
  • Experience with the various electronic communication platforms and data types.

Nice to Have:
  • Experience working in Compliance Technology at a Large Global Financial Institution
  • Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.
  • Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models
  • Experience in doing minor scripting a plus on data types and interfaces (e.g., XML, CSV, EML, API)


BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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