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Client Services Manager

2 months ago

Saskatoon SK, Canada S.O. Asher Consultants Ltd Full time

About the Company:

S.O. Asher Consultants is a professional services firm that specializes in the strategy, development, and management of charitable lotteries for established and impactful charities. With over 45 years of industry leadership, we have delivered over 450 successful lotteries across Canada, the United States, and Australia, generating over $1.5 billion in net revenue for our clients.

Our mission is to drive exceptional financial results for our clients, enabling them to further their community causes in hospitals and healthcare. Every lottery ticket purchased makes a difference, supporting advancements in medical research, technology, equipment, and overall care and services in our communities.

About the Role:

We’re looking for a dynamic Client Services Manager to join our team. Reporting to the Director of Client Services, this role is pivotal in ensuring the successful delivery of lottery programs and exceptional client service. The ideal candidate is a proactive relationship builder with a background in account management, skilled in managing large budgets, and passionate about making a difference.

Key Responsibilities:

  • Client Management: Act as the main point of contact for clients, ensuring clear, proactive communication.
  • Program Delivery: Lead lottery programs from planning through execution, managing budgets, timelines, and resources.
  • Partnerships: Build strong relationships with clients, vendors, and stakeholders to optimize program success.
  • Team Leadership: Mentor and guide Client Services Coordinators, fostering a high-performing team.

Qualifications:

  • Post-secondary education in business, communications, or a related field.
  • 8+ years of client-facing experience in a professional services, client service, or account management role, ideally with an ad agency.
  • Proven experience managing large budgets with strong financial oversight and fiscal responsibility.
  • Proficiency in Office 365 (Word, Excel, PowerPoint, SharePoint).
  • Strong planning, budgeting, and analytical skills.
  • Excellent communication and presentation abilities.
  • Effective decision-making skills
  • The ability to build trust with internal and external stakeholders.
  • Willingness to travel is required.

Compensation and Benefits:

S.O. Asher Consultants offers a competitive salary and benefits package commensurate with experience, including comprehensive health and dental coverage, access to wellbeing services, RRSP contribution matching, paid volunteer days, and generous paid time off policies. As a growing business, we provide opportunities for advancement and future growth.

How to apply:

If you’re ready for a challenge and the opportunity to make a significant impact while supporting worthy causes, we want to hear from you Please send your cover letter and resume to careers@soasher.com.

S.O. Asher Consultants is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.