Catastrophe Residential Field Claims Specialist
2 days ago
Apply remote type: Remote
locations: Markham, Ontario; Halifax, Nova Scotia; Calgary, Alberta
time type: Full time
posted on: Posted 2 Days Ago
job requisition id: R_1356206
Work Location:Canada
Hours:35
Line of Business:TD Insurance
Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. Our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.
Job Details
If you’re a compassionate and thorough professional with strong analytical skills, we want you to join our team.
As a Field Advisor, you’ll provide advice and support to our customers and ensure they feel taken care of in their time of need.
What You'll Do
As a valued member of our National Catastrophe Claims Team your work will involve a range of complexity and may include the following accountabilities:
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs.
What You Need to Succeed
- 3-5 or more years of claims adjusting experience, specifically in residential insurance.
- A solid understanding of building repair techniques and requirements to produce estimates on structures up to, or sometimes exceeding, $200,000.
- Sound knowledge of both Xactimate and the use of Xactanalysis.
- You have completed HAAG certification (reviewer or inspector) or an equivalent course.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Proven ability to negotiate win/win outcomes when reasonably possible.
- Demonstrated clear and professional communication skills, both written and verbal, and a well-practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
- A valid driver's license with a clean driving record.
- Available to travel nationally with limited notice to support communities and customers impacted by catastrophe/weather events.
- Ability to work weekends, evenings and overtime as required to meet the needs of our customers.
- Demonstrated support for process improvements; can embrace frequent change and thrive in a dynamic work environment.
- Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants.
Who We Are
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
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