System Expert

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About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary
A System Expert is responsible for supporting system performance, enhancements, testing, and troubleshooting for existing and new payroll systems & Self-Service software. The Expert will be responsible for coordinating additional internal resources and complete validation as needed. Using knowledge of Vensure processes and procedures, the Expert will use their analytical skills to research and identify any issues with the system setup or the data translations, data mapping, helping to identify the root cause of discrepancies and participate in problem-solving. The Expert will assist departments for best system practice for process implementation. This position requires a detailed individual who is committed to providing the highest quality in system and software consolidation in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.

Essential Duties and Responsibilities

• Testing system interfaces.
• Diagnosing system problems.
• Establishing workflows.
• Ensuring accurate representation of expertise prior to distribution of technical solutions to end-users.
• Documenting processes and disseminating information to all relevant stakeholders.
• Provide varying levels of services through configuration, analysis, validation, data mapping, integration, move to production, go-live support, transition, project planning, and professional consultative services to internal and external clients to ensure successful implementation.
• Able to talk at a high level about the various components and the touchpoints between them.
• Provide post-launch system support to external and internal clients.
• Troubleshoot system issues as received in Jira ticketing and tracking system.
• Understand project scope, timelines, and milestones.
• Provide status reports and updates utilizing internal tools.
• Guide and drive the internal and external client towards the best solution for business needs.
• Find creative solutions to help clients with their long-term needs.

Knowledge, Skills, and Abilities

• Above average organizational, analytical, time management, and problem-solving skills.
• Able to quickly learn new software systems.
• High attention to detail.
• Able to maintain confidentiality.
• Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment.
• The flexibility and willingness to work in excess of standard hours when necessary.
• Experience working with Jira or similar ticketing tracking systems.
• Knowledge of systems and software engineering to optimally integrate subject expertise.
• Exceptional leadership and mentorship abilities to introduce and implement technical solutions.

Education & Experience

• Bachelor's degree preferred.
• 3+ years' experience in the Payroll Service industry preferred.
• Demonstrable credentials as a leading Subject Matter Expert.
• 2-5 years of experience working in the relevant area of expertise.
• Experience in systems administration preferred.
• Prior payroll software experience preferred.
• Prior HR, benefit administration, tax, and accounting knowledge preferred.