BDC Service Specialist

2 weeks ago

Regina, Canada Capital Automotive Group Full time

BDC Service Specialist - Capital Automotive Group page is loaded BDC Service Specialist - Capital Automotive Group Apply locations Regina, SK time type Full time posted on Posted 4 Days Ago job requisition id R1538

Company:

Capital Automotive Group Inc./ DBA Capital Automall

Are you Sales driven?

Do you enjoy communicating with customers?

Do you have a passion for the automotive industry? 

Then we have a Permanent Full-time position open for an individual like yourself. We are looking for a Service Specialist to join our Business Development Centre (BDC)

The BDC Service Specialist  will assist Capital Auto Group's Service department by receiving all incoming service calls, scheduling appointments, and reaching out to our current customer base due for regular maintenance. You would be a key member of the team to establish relationships with our customers and drive business in the Service Department.

If you are  hard-working, passionate, and determined then the Capital Automotive Group is for you

The Job

  • Ask the customer qualifying questions to uncover needs, and directs calls appropriately

  • Ensure that service advisors receive messages promptly

  • Make service appointments if service advisors are unavailable; route appointment information to the appropriate service advisor

  • Provide reporting to dealership management

  • Seek opportunities to drive our Service department, generating new business and looking for opportunities for service appointments with existing customers

The Qualifications

  • High school diploma or equivalent

  • Excellent oral, written, and interpersonal communication skills

  • Extensive customer service or sales background is an asset

  • Computer literacy, strong organizational and follow-up skills

  • Ability to read and comprehend instructions and information

  • Excellent problem-solving skills

Capital Automotive Group stands out among the rest - we truly value our people and their contributions We offer challenging, meaningful work in a dynamic environment, exceptional leadership and mentorship opportunities, and the support to succeed. We are a passionate group, and our growth plan will result in continuous advancement opportunities. Join us and ignite your career

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior.

If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.

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