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Senior Underwriting Consultant, Risk Management

3 months ago

Quebec, Canada Manulife Insurance Malaysia Full time
Senior Underwriting Consultant, Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Remote

Job Description

The Opportunity

Our Individual Insurance Senior Underwriting Consultants, responsible for the risk management of our Underwriting and Claims operations, are integral to supporting our business growth strategy in the increasingly digital insurance-buying environment, where simple processes and quick decisions are table stakes.

Responsibilities

  • Risk Management
  • Audit underwritten applications to ensure underwriting decisions, correspondence and processing were followed in accordance with established guidelines and policies.
  • Audit underwriting tools, both internally-developed and vendor-supplied, to ensure decisions and output are within expected, pre-determined ranges.
  • Monitor new business application and policy change trends for risk indicators and action identified concerns accordingly.
  • Review potential nondisclosures for contract rescission and assist management with book of business reviews.
  • Review contestable claims for potential misrepresentation during underwriting.
  • Provide underwriting subject matter expertise on cases in litigation.
  • Assist in the oversight of underwriting operational controls to ensure that internal processes are compliant with all Risk, Legal, Regulatory and Privacy requirements.
  • Support management with underwriting risk assessments and recommendations on new product or business initiatives.
  • Leadership & teamwork
  • Lead and/or support risk management programs as assigned.
  • Recommend training opportunities for staff based on audit learnings.
  • Provide mentorship to more junior colleagues and serve as a subject matter expert for management.
  • Coordinate and support management with internal audits.
  • Liaise with Sales, Compliance, Legal as needed with respect to advisor monitoring and trending.
  • Build and maintain strong relationships across IIC, Operations, Group Risk, and with other stakeholders such as reinsurers.
  • Reporting & Analysis
  • Provide input on and monitor Underwriting and Claims key risk indicators (KRIs) and risk management program key performance indicators (KPIs).
  • Analyze audit, claims, rescission, underwriting, and application trends to recommend changes to philosophy, procedures, education program, systems/tools and development of new controls.
  • Prepare formal reports for senior leaders and external reinsurance partners.
  • Continuous Improvement
  • Support management with department education planning and delivery.
  • Assist management with research projects pertaining to risk assessment and our internal underwriting manual development.
  • Partner with Advanced Analytics, our internal reporting team members, and other key stakeholders to continually enhance our risk management programs and controls using data-driven insights and methodologies.

What we are looking for

  • 7 or more years of underwriting experience working at high approval limits.
  • Strong knowledge of Manulife’s Individual Insurance business/products and operations across underwriting, new business, policy service, and claims.
  • Great communication skills, fluency in French language is an asset.
  • Intermediate or higher experience with MS Office suite including Excel, PowerBI and PowerPoint, with a desire and ability to develop advanced skills.
  • Curiosity combined with strong analytical skills; ability to define, research and resolve problems.
  • Demonstrated ability to prioritize and work independently under deadlines.
  • Growth mindset with ability to be flexible and exercise judgment in a changing environment.
  • Strong organizational, communication and interpersonal skills.
  • Strong knowledge of medical science, technology and terminology and their impact on mortality and morbidity.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

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