Customer Success Manager

Overview The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success. As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals and build strong, long‑lasting relationships with key stakeholders. You will also collaborate with cross‑functional teams to ensure that your profile of customers receives the best possible service and support across all touchpoints in their partnership with Euna Solutions. Responsibilities Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector. Communicate confidently with executives, project managers, business analysts, end users and key stakeholders, leading regular customer meetings. Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint. Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product. Conduct regular customer check‑ins to monitor progress, identify issues, and address concerns. Collaborate with senior Customer Success Managers and cross‑functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service. Analyze customer data and usage patterns to identify opportunities to upsell, cross‑sell, or expand the scope of our product offering. Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls. Request, track, and respond to surveys, including NPS, CSAT and implementation surveys. Attend and assist with webinars and events, connecting with customers and expanding our customer community. Experience Bachelor's degree in business, communications, computer science, or a related field. 1+ year(s) of experience in customer success, implementation, customer support, or a related field. Proven track record of developing and implementing successful customer experience strategies. Experience in project management, including the ability to manage multiple projects simultaneously. Proficient in Salesforce, Microsoft Office, and other relevant software applications. Location This position will be hybrid with 3 days per week in our Atlanta, GA or Oakville, ON office. Benefits & Culture Competitive wages Wellness days – two extra days off in the summer to extend long weekends and decompress. Community Engagement Committee – opportunities to give back to local communities through time, gifts, and skills. Flexible work days – schedules tailored to individual roles and needs. Health and dental benefits – available upon request. Culture committee – frequent fun events for holidays, special occasions, and miscellaneous occasions. About Euna Solutions Euna Solutions® is a leading provider of purpose‑built, cloud‑based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America, building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com. For any inquiries or requests regarding accessibility at Euna Solutions, please email or call our office at . Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. #J-18808-Ljbffr