Enterprise Engagement Manager Lead

3 weeks ago

Old Toronto, Canada DoorDash Full time
About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a key leader to be responsible for a post-sale pod and key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships and team across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

This role is a 12 month contract for parental leave.

As an Engagement Manager Lead on our Enterprise team, you will join and lead a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a team of 3+ account managers.

You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team.

You’re excited about this opportunity because you will…
  • Lead, develop, and grow a phenomenal team of high performing salespeople and relationship managers.
  • Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
  • Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
  • Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
  • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.
We’re excited about you because you are…
  • Relationship Obsessed -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
  • Leadership Focused -- You have 3+ years’ experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
  • Partnership Approach -- You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
  • Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record..
  • Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.

Nice to Haves

  • High growth or early-stage startup experience.
  • Bilingual (French & English).
  • Proficiency in one or more analytics & visualization tools (e.g., Sigma, Excel, SQL).
  • Knowledge of CRM software (e.g., Salesforce).
About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.

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