Staff Technical Writer

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. Staff Technical Writer Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant. In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical, technical content that guides Okta customers in successfully adopting and deploying our solutions. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Core Responsibilities Independently execute and finish end-to-end documentation tasks toward a larger goal, including writing, editing, and making content publication-ready. Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team, proactively advocating for documentation best practices and coordinating updates across multiple teams. Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance, and suggest/implement improvements to the content portfolio. Contribute to internal initiatives to enhance documentation standards, content architecture, website presentation, and processes, acting as a positive multiplier for the team. Translate feature and architecture designs into specific deliverables and test features in the UI to ensure procedural accuracy. Minimum Knowledge, Skills, And Abilities 6+ years of relevant experience writing technical documentation for Cloud or Enterprise products. Practical experience with topic-based writing, minimalism, and scenario-driven development with a proven ability to simplify complex tasks. Knowledge of Okta or similar identity and access management solutions. Strong ability to understand the application of security products in the real world and produce use case-based content. Experience using Madcap Flare or similar authoring tools. Experience using source control tools, such as Git and GitHub. Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan deliverables with reasonable estimates. Desired Knowledge Familiarity with localization and translation best practices Working knowledge of HTML, CSS, and JavaScript Experience with DITA, Oxygen Editor, and structure authoring. Hybrid Some roles may require travel to one of our office locations for in-person onboarding. Hybrid work arrangement is acceptable. Salary and Benefits Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: can. The annual base salary range for this position for candidates located in Canada is between: $104,000—$154,000 CAD What you can look forward to as a Full-Time Okta employee Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Seniority Level Not Applicable Employment Type Full-time Job Function Marketing, Public Relations, and Writing/Editing Computer and Network Security, Software Development, and IT Services and IT Consulting Equal Opportunity Statement Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at legal/personnel-policy/. #J-18808-Ljbffr