Licensed Team Lead-Willowdale, ON-LenCrafters

Licensed Team Lead – Willowdale, ON – LensCrafters Posted 6 days ago – Be among the first 25 applicants. Requisition ID: 908100Store #: 000906 LensCraftersPosition: Full‑Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight—quality care helps us see the joy in life, learn from the best, and innovate the future in optical care. At LensCrafters, we’re committed to taking care of you so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in vision care products. General Function The Licensed Team Lead creates exceptional value by delivering outstanding customer service and ensuring customers and patients are always delighted. The team lead assists in achieving store success by managing key optical and lab processes and systems to exceptional results. Responsibilities Retail Responsibilities Ensure the LensCrafters team provides unsurpassed customer service. Proactive and solution‑driven, accurate execution and product knowledge. Assist customers with selections, provide recommendations, and support sales associates. Serve as a responsible alternate store key holder. Lab Responsibilities (If applicable) Custom‑fit glasses and precisely place prescriptions in lenses. Work with associates to strengthen their knowledge, skill, and certification related to lens and lab technology. Ensure finished eyewear meets optical standards and customer requirements. Create a safe working environment and demonstrate safe work practices. Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems. Basic Qualifications HS diploma/GED Current and valid state Opticianry license Strong optical and retail experience Knowledge of current optical theory and merchandise Strong communication, listening, and interpersonal skills Strong basic math skills Sales skills Problem‑solving ability Familiarity with cash register, computers, and calculators Leadership and training experience Edging and mounting experience Basic optics knowledge and optical measurement experience Preferred Qualifications State licensure (if applicable) and/or ABO certification in non‑licensed states LensCrafters Final Eyewear Inspector certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise and lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus or commission plan, complementing a first‑class total rewards package that may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at or email . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr