Guest Services Representative

4 days ago

Calgary, Canada Campus Support Full time

We are happy to say that we are looking for Guest Services Representative to join us at Amenida Residences Calgary, AB.

Position: Guest Services Representative

Reports to: Operation Manager

Job Status: Casual – On Call, Onsite

Location: 4206 Macleod trail south. Calgary AB , T2G2R7

Pay: $17/hour

WHAT WILL YOU DO?

Specifically, the Guest Services Representative will be responsible for:

  • Guest Check-In and Check-Out: Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process.
  • Reservation Management: Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences.
  • Customer Service: Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay.
  • Communication Hub: Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.).
  • Cash Handling and Record-Keeping: Handle cash transactions, maintain a balanced cash drawer, process credit card payments, and accurately maintain guest records and information in the hotel's system.
  • Safety and Security: Maintain a secure environment by monitoring and controlling access to the hotel, ensuring compliance with safety protocols, and responding appropriately to emergency situations.
  • Administrative Tasks: Perform administrative duties like answering phone calls, responding to emails, managing reservations systems, filing paperwork, and maintaining a clean and organized front desk area.
  • Team Collaboration: Coordinate with other front desk staff members to ensure smooth shift transitions, share important information, and work collaboratively to maintain high service standards.

WHY ARE YOU A GREAT FIT?

To be successful in the Guest Services Representative position, individuals must be committed to developing, maintaining and demonstrating the following:


Education and Experience:

  • High school graduation with basic training in office practices and customer service.
  • A minimum of one years’ experience in a similar position.
  • Anequivalent combination of education and experiencewill be considered.

Skills and Abilities:

  • Keyboarding speed at 40wpm with accuracy
  • Ability to handle a multi-line telephone switchboard
  • Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint
  • Ability to use various office equipment including fax and photocopy machines
  • Ability to multi-task
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work independently with minimum supervision
  • Good judgment and ability to prioritize assignments
  • Ability to work under pressure and maintain a calm focus during hectic periods
  • General understanding of the programs and services provided by the College
  • Ability to exhibit a professional attitude and image with a commitment to quality service has context menu Compose Paragraph
  • Ability to think on your feed, troubleshoot issues, and resolve guest concerns promptly, demonstrating resourcefulness and a proactive approach.
  • Willingness to work varying shifts, including nights, weekends, and holidays, and the capability to adapt to changing circumstances or guest needs.

WHY CHOOSE US?

Nestled in the heart of South Calgary, Amenida Residences stands for service excellence, value, and affordability. Our commitment to providing exceptional hospitality is reflected in every aspect of your stay. From our indoor heated pool to our fully equipped gym and inviting onsite restaurant and lounge, Amenida Residences ensures that every guest's needs are not just met, but exceeded.

WHAT SETS US APART

  • Diverse Ventures:We've expanded into online education, real estate, private seniors' homes, and corporate branding.
  • Collaborative Culture:Humility, transparency, and open communication are the cornerstones of our collaborative workplace.
  • Empowered Teams:We believe in empowerment, learning from mistakes, and fostering critical thinking.
  • Innovation & Impact: Our dedication to innovation and social impact drives our continuous growth
  • Thriving Business, Greater You: Our growing and expanding business opens up numerous avenues and opportunities for promotion. With broadening horizons, you can pursue various career paths aligned with your aspirations, allowing for limitless growth.
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