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QA/QC Test Analyst – Pega

2 months ago


Old Toronto, Canada ProViso Staffing Full time
Story Behind the Need:

• Business group: COAT – Delivery Centre – Agility & Assurance – manage contact centre applications for credit card products, investments, all banking applications used by customers.
• Project: To support PEGA Deployment Manager (PDM Project) – to configure and run continuous integration and delivery (CI/CD) workflows for the Client Pega applications from within Pega Platform. PDM can fully automate Pega apps CI/CD workflows.
• Contributes to the overall success of the QA – COAT Delivery Center – Agility & Assurance team ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives.

Candidate Value Proposition:

The successful candidate will have the opportunity to work on a variety of contact center applications within a top 5 Canadian Bank.

Typical Day in Role:

• Performs the following QA test activities for projects/releases during the Software Test Life Cycle:

  1. Participates in work sessions to gain a full understanding of project requirements to ensure they are adequately documented to allow efficient translation to test materials. Meet with key stakeholders if further clarifications are required.
  2. Review project documentation (business requirements, technical design, flow diagrams, etc.) and provide risk analysis from a testing perspective.
  3. Provide QA test estimates (includes scope of testing required, work effort) based upon project documentation provided.
  4. Create test artifacts including test plans, test strategies, test scenarios, test cases, test conditions, and test scripts based upon risk analysis to ensure optimal use of testing time while adhering to UAT policies, standards, procedures, and best practices.
  5. Perform test execution (functional, regression, integration, or any other type of test as project requires) of simple to complex UAT test cases, assess UAT test results, and take appropriate action. Work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
  6. Prepare sign-off documentation (Test Exit Report) and other documentation as required for QA management review and approval.
  7. Utilize applicable Test Management tools (JIRA, Confluence).
  8. Assess and schedule the release of projects into the UAT environment; execute complex test plans and manage the execution of testing, coordinating resources, people, and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers.
  9. Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required.
  10. Transfer application and process expertise to more junior analysts within UAT; provide hands-on training on systems, hardware, environment, product, standards, and methodology to test team members; coach, motivate, and provide feedback on department and project objectives, conflict resolution, and team building to assigned staff.
  11. Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews.
  12. Maintain a thorough and current understanding of a broad range of assigned banking applications, UAT code configuration, system integration, environment resources, and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment.
Candidate Requirements/Must Have Skills:

• 5+ years of QA/QC Analyst Experience
• 2+ years’ experience testing with PEGA
• 5+ years’ demonstrated experience performing test design and test execution of simple to complex UAT test cases (functional, regression, integration)
• Demonstrated experience creating test plans/test strategies
• 5+ years’ experience in Agile + Waterfall environments

Nice-To-Have Skills:

• Experience performing estimates
• Experience from FIs, banking an asset
• Experience with JIRA, Confluence

Soft Skills Required:

• Excellent communication skills
• Leadership skills
• Able to work autonomously, requires minimal supervision

Education:

• Bachelor’s or equivalent working experience

Best VS. Average Candidate:

• Ideal candidate has excellent communication skills, critical thinking skills, leadership skills, and someone who can run with the assignment with minimal hand holding – in addition to the requirements listed (strong QA tester in PEGA).

Candidate Review & Selection:

• 2 rounds – MS Teams Video Interviews:

  1. 1st panel – Senior QA Manager + Test Manager or Senior QA Resource – 1 hour – format: history, behavioral, specific technical situational questions related to QA skillset and their experience.
  2. 2nd – with Senior Manager Digital Process Automation COE – they will be working on her team/with resource that reports to her – HM is overall manager for the team – culture fit – 30 minutes.
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