![The Canadian Salsa Dance Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Description:
Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.
Responsibilities:
Serve visitors by greeting, welcoming, and directing them
Answer, screen and forward incoming phone calls
Take messages
Receive, answer and sort emails
Communicate with sales leads
Provide accurate, valid and complete service information
Conduct follow-ups
Enter records of customer interactions
Collect payments
Meet weekly sale targets
Schedule appointments and classes
Manage group class attendance lists
Handle complaints, provide appropriate solutions and alternatives
Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.
Requirements:
Bilingual (French & English)
Ability to work in a high paced environment
Proven customer service and sales experience
Excellent communication skills both written and verbal
Strong phone contact handling skills and active listening
Ability to adapt/respond to different types of charactersSolid problem solving skills
Ability to multi-task, prioritize, and manage time effectively
Proficient with Word, Excel etc
Good team player
Autonomous
Available to work afternoon, nights and weekends
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
by Jobble
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