Senior Associate Manager Game Ops

4 weeks ago

Montreal, Canada Pixel United Full time
As Sr Associate Game Operations Manager, you will be joining our amazing Product and Game Ops Team for two of our most successful games (Big Fish Casino & Jackpot Magic Slots). You will be tasked with optimizing CRM strategy, executing and analyzing daily events as well as live operations campaigns including seasonal events, lifecycle programs, and managing customer communication. You will aim to improve player user experience, as well as increase engagement, monetization, and retention.

Ce que vous ferez

  • Designing CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc.
  • Understanding the performance of your activities, reporting on relevant KPIs, and sharing the learnings with the wider business.
  • Working closely with the Product Team to implement new features and maximize their performance post-launch.
  • Coming up with innovative concepts to test via running LiveOps campaigns.
  • Following industry trends and competitor offerings.
  • Closely collaborating with other teams across the business: Art, Product, Data Science, Solutions, Social Media, VIP, Customer Service.
  • Creating detailed art briefs and writing engaging marketing messages.
  • Hands-on execution of in-app campaigns using bespoke in-house tools.
  • Utilizing customer communication channels with relevant segmentation for maximum impact.

Ce que nous recherchons

  • Experience with LiveOps (CRM) management, marketing or QA in a relevant industry - F2P mobile games preferred.
  • Knowledge of the market and how other companies engage their audience (F2P and/or Social Casino).
  • Good understanding of how to utilize different communication channels to achieve best results.
  • Experience managing multiple projects or campaigns at the same time with a strong sense of priorities to get things done most efficiently.
  • Experience implementing and managing initiatives led by personalization, customer segmentation, and LTV of customers.

Pourquoi Product Madness?

Vous vous joindrez à une grande puissance mondiale et ferez partie d’une équipe talentueuse de calibre mondial qui crée des jeux à succès remarquables comme Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu et Big Fish Casino. Le succès de ces titres a entraîné plus de 400 millions de téléchargements et sollicite plus de 50 millions d’utilisateurs actifs. Mais ne nous arrêtons pas là : nous avons aussi une nouvelle équipe de jeux qui travaille à offrir de nouveaux succès sur le marché. Product Madness est une entreprise d’Aristocrat Technologies, au sein de sa division de jeux numériques Pixel United.

Notre croissance exceptionnelle à Product Madness nous a permis de compter sur plus de 800 membres d’équipe. Désormais, vous avez la chance de vous joindre à l’un de nos sept centres de talents mondiaux, à Londres, aux États-Unis, au Canada, en Espagne, en Pologne, en Ukraine et en Israël.

Vous ferez partie d’une entreprise qui raffole non seulement des jeux, mais des gens aussi. Nous incarnons notre valeur « les gens d’abord », et vous en ressentirez les effets dès que vous entrerez dans l’un de nos merveilleux studios, grâce à notre équipe d’expérience studio exceptionnelle qui contribue à faire de Product Madness un endroit où il fait bon travailler. Nous aimons fournir des collations variées et organiser des déjeuners et des dîners hebdomadaires, de somptueuses fêtes de Noël et d’été, des cinq à sept, des rencontres sociales et bien plus encore.
Alors, qu’attendez-vous pour vous joindre à nous?

Avantages :

  • Flexibilité : Horaires de travail flexibles et mode hybride (2 jours / semaine au bureau)

  • Prestations de santé : Couverture des soins de santé le premier jour de votre emploi avec des régimes concurrentiels et des soins de santé virtuels offerts

  • Bien-être : Programme d’aide aux employés (PAE) + Compte de dépenses de mieux-être (500$)

  • Temps libre : 3 semaines + 4 jours flottants + 7 jours personnels / de maladie + arrêt de Noël

  • Avantages financiers : 100% correspondent jusqu’à 4% sur les REER de groupe + l’admissibilité SuperShare où pour chaque 2 actions Aristocrat Technologies (ATI) que vous achetez, jusqu’à concurrence du maximum fixé, vous recevrez 1 gratuitement

  • Fonds d’aide aux membres de l’équipe : Jusqu’à 1 000 $ par année en soutien financier si vous tombez dans des moments difficiles et avez besoin d’aide financière

  • Indemnité de transport quotidien (frais de transport en commun ou de stationnement)

  • Déjeuner gratuit + happy hours au bureau

  • Accès à LinkedIn Learning

  • Événements mensuels amusants de consolidation d’équipe

  • + Beaucoup Plus

Attentes relatives aux déplacements

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