IT Technical Analyst

4 weeks ago

Burnaby, Canada Aversan Full time
IT TECHNICAL ANALYST

Aversan Inc. (www.aversan.com) is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified IT Technical Analyst to work on leading edge technology products.

The successful candidate for this position will be a part of a highly motivated and technical work environment that feeds off the collective energy of a team-oriented workplace.


Location: Burnaby, BC (Fully on-site)

RESPONSIBILITIES
  • Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat/IM, and remote control/assist software.
  • Answer technical and how to use inquiries.
  • Document session notes and complaints in appropriate systems.
  • Provide technical account management for customers resolving issues and escalating when appropriate.
  • Log and track IT related received goods/software licenses.
  • Ability to setup, support and troubleshoot VTC (Video Teleconference).
  • Build and maintain knowledge base and document procedures.
  • Document and manage Product Development issues to resolution.
BASIC QUALIFICATIONS
  • Associates degree in Information Technology with three to five years of related experience and/or training; or an equivalent combination of education and experience.
  • Experience with PC hardware troubleshooting and repair skills.
  • Knowledge of Active Directory.
  • Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through.
  • Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Certifications in Windows system management is a plus.
  • Formal Windows classroom training and certifications in Microsoft technologies desired.
  • At least one desktop certification such as A+, CCNA/CCNE, MCSE, MCSA, MTA desired.
  • ITIL certification desired.
  • Experience with ServiceNow or similar ticketing system is preferred.
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