Delinquent Account Specialist

3 weeks ago

Orillia, Canada eCapital Corp. Full time

About Us:
At eCapital, we are on a mission to ignite growth and empower businesses across North America and the U.K. by accelerating their access to capital. Our expertise and forward-thinking technology create customized, cutting-edge solutions for clients in over 80 industries. We are proud to have been named to the prestigious Inc. 5000 Fastest Growing Company list in 2023, recognized as a ‘Great Place to Work’ by the Secured Finance Network, and celebrated as a ‘Most Innovative Company’ by ABF Journal; all thanks to our dynamic team who are the cornerstone of our success. We truly love to help our clients grow, and this is a position where you can grow too
The Role:
Do you think creatively and persevere until you achieve results? If this sounds like you, the Risk and Recovery team has a position for you
The individual selected for this position will work closely alongside a talented group of Delinquent Account Specialists. Due to the collaborative nature of this growing team, this position comes with “loads” of support and is an excellent opportunity for professional growth. This role provides exposure to various aspects of Customer Service, Collections, Contracts, and Batch Processing.
General Duties Include:
Investigating Client Accounts flagged as Inactive with or without Shortfall
Calling and emailing Clients to discuss inactivity and shortfall
Conducting investigations and research into Client Accounts
Assisting clients as they transition their account back into compliance
Negotiating repayment plans with clients on deficient accounts
Analyzing open AR and resolving collection issues
Communicating with various intercompany departments
What you bring to the table:
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite including Excel
Able to maintain composure in difficult situations
A talent for de-escalation, comfortable having difficult conversations with clients regarding unpaid balances or credit reporting
Sound judgement and strong negotiation skillsMust be persistent and have a basicunderstanding of skip tracing tools
Problem solver, accurate, outside box thinker
Excellent organizational skills
Able to focus and work both independently and collaboratively
Meticulous attention to detail
Strong time management and prioritization skills
Accountable with a high standard of excellence
Strong intuition as it pertains to detecting fraudulent client patterns, behaviours, or dubious claims
What We Offer:
$21.00 Hourly
Annual Bonus Incentives
Vacation & Sick Time
Health, Dental, andLife Benefits
RRSP Matching
Abundant professional development opportunities at a growing and thriving Fintech company
Please note that the role of Delinquent Account Specialist will require in-office presence, and that this role cannot be occupied remotely.

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