Banking Support Officer

1 month ago

Edmonton, Canada 10 Percent Recruiting Ltd Full time
Job Title: Banking Support Officer

Location: Edmonton, Alberta

Type: Contract, Onsite

  • All applicants must be legally entitled to work in Canada**

The Position

Our downtown Edmonton client is seeking a Banking Support Officer to work onsite for specified days monthly. Reporting to the Manager, Banking Support and Wires Processing, you will administer the processing of any transactions that support the banking centre and broker network through various processing tools. This includes, but are not limited to, activities related to payments such as wires, EFTs, cheques, bill payments, broker support for registered purchases, deposits, cash management products, registered products such as RRSP, RRIF, TFSA, and estates. You will possess flexibility and strong initiative as well as high degree of attention to detail in all activities.

What You'll Do

Processing and Administration

  • Complete assigned tasks within established SLA targets.
  • Ensure policies and procedures are followed, escalating exceptions as required.
  • Proactively participate, share and exchange ideas in reference to potential procedure enhancements and best practices between management and peers.
  • Minimize risk through compliance with policies and regulatory requirements in all areas of banking and operations.
  • Ensure that the confidentiality of the organization and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee code of conduct.
  • Maintenance of long-term document control and electronic reporting for all applicable tasks.
  • Special duties may be assigned for daily completion, as discussed with assigned leader.
  • Complete assigned tasks accurately and efficiently to ensure there is no negative impact that could result in losses for clients or the organization.
  • Provide direct support to the banking centre and broker network, to enable them to deliver a “best in class” customer experience.

Problem Solving

  • Provide support to the Support team to help problem solve and provide solutions to resolve outstanding items/issues.
  • Proactively participate, share and exchange ideas on potential procedure enhancements and best practices between management and peers

Team Work

  • Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel.
  • Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings.
  • Accept responsibility and accountability for actions and results.
  • Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.

Mandatories

  • Minimum 1 year of experience, preferably in operations within retail banking.
  • High School Diploma required and Post Secondary Education in Business, Finance or a related field is an asset.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
  • Client-focused with strong working knowledge of retail banking policies, procedures, laws, rules, regulations, and compliance requirements.
  • Strong attention to detail and accuracy.
  • Excellent problem-solving skills.
  • Basic skills and experience with Microsoft Office applications, specifically Word, and Excel.
  • Ability to use sound judgement and make decisions by leveraging knowledge, experience, current business practices, and all available information.
  • Strong work ethic and positive team attitude.
  • Advanced organizational skills with the ability to prioritize and multi-task and ability to perform tasks of a complex nature in defined time frames.
  • Strong work ethic and positive team attitude.

If you are interested in this position and meet the above criteria, please click the 'Apply for Job' button below to send your resume securely and in confidence directly to the recruiter in charge of this position. We thank all applicants; however, only those selected for interviews will be contacted.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

Equal Opportunity

10 Percent Recruiting is committed to building a workplace where inclusion is valued. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, disability, age, or any other non-merit based or legally protected grounds. #J-18808-Ljbffr

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