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HM: A&W Shift Leader

2 months ago

Northwestern Ontario, Canada A&W | Kenora, ON Full time

Are you ready to join a team that's changing the fast food game one burger at a time?


At A&W, we're not just about serving great food – we're about making a positive impact on our community and environment. We're looking for a dedicated Shift Leader who's ready to bring their A-game and loves A&W as much as they love leading a diverse team from their local community.


Apply for this role if you:

  • Appreciate exceptional customer service and know what it takes to deliver this to every guest on every visit.
  • Pride yourself on building relationships with guests and your team.
  • Embrace change and get excited to implement new innovations from A&W.
  • Are committed to maintaining high standards of cleanliness and food safety.
  • Are ready to step into a leadership role, supporting a diverse team in a fast-paced environment.


Interested? We would love to hear from you


In This Role You Will…

Customer Service:

  • Ensure exceptional guest experiences by providing high-quality service and products.
  • Answer questions about the menu and provide recommendations.
  • Address guest service complaints promptly and professionally, turning negative situations into positive ones.
  • Enjoy making your guests' day

Restaurant Operations:

  • Ensure the restaurant meets critical standards of quality, service, and cleanliness; escalate issues as needed.
  • Operate point-of-sale (POS) systems efficiently and handle cash transactions responsibly.
  • Ensure adherence to standards for product preparation and equipment operation, both personally and by team members.
  • Maintain inventory levels by restocking and reordering supplies as needed.
  • Complete required shift documentation, including purchase orders, scheduling adjustments, and any other responsibilities assigned by the restaurant manager.
  • Assist the team during busy periods or as needed, showing a willingness to roll up your sleeves and help with service, food preparation, and daily operations.

Team Leadership:

  • Manage the shift by ensuring the team has all the tools they need to succeed.
  • Promote a respectful team environment and manage team members with open communication and understanding.
  • Assign duties, delegate work, and provide ongoing direction and training.
  • Effectively communicate with and support the Restaurant Owner, Restaurant Manager, and/or Assistant Manager.
  • Encourage an exciting and fun work environment while motivating team members to meet goals.


Perks and Pay That Sizzle: When you join the A&W team, you'll enjoy a range of benefits designed to support your growth, well-being, and work-life balance. Here are some of the perks you can expect:

  • Competitive wage
  • Award-winning training program
  • Employee discounts and perks
  • Scholarship program
  • Service awards program
  • Commitment to sustainability
  • Career development
  • Supportive work environment

REQUIREMENTS
  • Minimum 1 year of supervisory experience preferred.
  • 1+ years of previous experience in the food service industry.
  • Legal working age and eligibility to work in Canada.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong attention to detail and organizational skills.
  • Capable of lifting up to 22 kg and standing for extended periods.
  • Flexibility to work various shifts, including weekends and holidays.


Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavors, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment. We can't wait to hear from you


A&W is dedicated to fostering an inclusive environment and ensuring accessibility for individuals with disabilities. If you require accommodation during the recruitment process, please inform us when you apply. Job applicants responding to this posting may be applying to an independently owned and operated A&W restaurant franchise, and all hiring decisions will be made by the franchisee.


Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

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