Digital Experience Assistant
4 weeks ago
- Interact with digital membership users to address inquiries, resolve issues, and enhance overall customer satisfaction.
- Provide timely and effective responses through various communication channels.
- Collaborate with cross-functional teams to ensure a positive customer experience.
- Assist in the deployment of digital membership features and updates.
- Support project managers in coordinating tasks, timelines, and project documentation.
- Contribute to the successful execution of digital initiatives by working closely with internal stakeholders.
- Conduct thorough quality assurance testing on digital platforms, identifying and documenting issues.
- Collaborate with the tech team to address and resolve technical issues.
- Provide support during the development and implementation of new features.
- Conduct research to stay updated on industry trends and best practices.
- Generate reports to analyze user engagement and platform performance.
- Explore feasibility of new features or improvements to the digital membership experience.
- Bachelor's degree in a related field or equivalent practical experience.
- Apply if you're a recent grad or seeking an internship before graduation
- Proven experience in customer service and project coordination.
- Familiarity with quality assurance processes and testing methodologies.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- VIP SPC Membership - Shop like a Student
- SPC University - Develop your skills with a corporate Coursera subscription
- Be Social - Company Sponsored Events both virtual and in-person
- Early Friday, Every Friday – we like to think it’s summer year-round
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