Service Engineer

3 weeks ago

Old Toronto, Canada Valmet Corporation Full time

The candidate application data is kept on the career site servers and sent en-mass back to the Workday tenant when the user clicks submit on the last step. Once the user hits submit, we make POST requests with that data to multiple REST end-points sending the job application back to the Workday tenant). The system will clear out / time out after 60 minutes of inactivity (for records that were not submitted back to Workday)

Service Engineer - Automation page is loaded Service Engineer - Automation Apply locations Toronto, Ontario time type Full time posted on Posted 10 Days Ago job requisition id R26027

Are you a professional looking to expand your career with an industry front runner in the Toronto, Ontario region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a Field Service Specialist , you will be responsible for managing demand, contract and after sales project service for our customer

  • In this role, you will perform the following task:

Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers and Controls systems.
2. Ability to work on a team and assist other service personnel as needed to resolve difficult service related issues.
3. Ability to demonstrate and document Value to the customer based on the services you provide
4. Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add on system installations. Implement new and add on systems (hardware and software) when required.
5. Assist customers in problem solving at their worksites and by phone. Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
6. Provide sales support for service when needed. Actively sell & promote spare parts,upgrade of components at the customer’s worksite.
7. Ensure that your service manager, product managers in North America are informed of problems with products.
8. Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet and ST4 form. Clearly document the value you have provided on the trip report
9. Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager is aware of your schedule.
10. Visit customer on a routine basis to improve and maintain customer relationships.
11. Be on-call and capable of providing after hours emergency service when needed.
12. Performs other duties typical to this position as assigned.

 

Expectations

Education: Associates degree in science discipline or two years electronics, instrumentation discipline. Alternatively, three to four years technical school training in electronics, electromechanical or instrumentation. Bachelors degree in Electronic or Chemical Engineering a plus.

Experience: minimum of Five years experience with QCS /profilers and controls environment. Experience in the pulp and paper industry a plus.

Travel: 80%. Travel is typically within a Toronto region but can be Provincial or international.

Overtime Eligibility: Eligible for overtime for hours in excess of 40 each week

Other: Maintain a valid driver’s license. Collaborates well but also must work well independently, making decisions often under stressful conditions. Must have the ability to form professional relationships with customers. Written and verbal communication skills is critical and a position requirement. Self-managed and able to set your own daily and weekly priorities with the customers.

We offer 

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

When everything works together 

Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team www.valmet.com/careers

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day.

The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2023 were approximately EUR 5.5 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

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