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Senior ServiceNow Developer/Administrator
2 months ago
Requisition ID: 202319
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns alerts & incidents to the correct resource groups to restore affected services.
The role:
With a background in implementing ServiceNow in a highly regulated large enterprise environment, your primary responsibility will be to implement and maintain ServiceNow applications and processes with a focus on configuration to align to out-of-box functionalities. You will also play a crucial role in technical navigation, guiding our team through the implementation and optimization of ServiceNow IT Operations Management (ITOM) solutions, ensuring delivery to business objectives and adherence to best practices as documented by ServiceNow.
You will provide oversight over project intake and designs/proposals put forward. You will push for opportunities to develop application strategies and validate solutions that comply with the out-of-box application feature roadmap.
In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1 / Major Incidents.
Is this role right for you?
- You can apply your experience and research proficiency to provide technical guidance and expertise to team members, project teams and stakeholders throughout the implementation lifecycle, ensuring adherence to ServiceNow best practices and standards.
- You are adept at developing and maintaining scripts, business rules, and User Interface (UI) policies within the ServiceNow platform to achieve optimal functionality and performance.
- You are committed to staying updated with the latest ServiceNow features and capabilities, industry best practices and emerging trends - driving continuous improvement and innovation; eager to incorporate relevant innovations into our systems.
- You embrace the opportunity to configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.) and to conduct thorough User Acceptance Testing (UAT) and/or System Integration Testing (SIT) testing (when applicable, producing test plans for Quality Assurance Testing [QAT]), debugging, and troubleshooting to ensure the reliability and integrity of implemented solutions.
- You are prepared to identify and troubleshoot technical issues including delivery failures, configuration problems, and performance bottlenecks and to implement effective solutions to address and resolve these issues promptly.
- You are keen to collaborate with stakeholders to gather feedback and continuously refine and improve existing processes.
- You thrive on providing technical expertise and guidance to junior developers and administrators, fostering knowledge sharing and skill development within the team.
- You are prepared to create and maintain up to date technical documentation.
Do you have the skills that will enable you to succeed in this role?
- You possess excellent communication (verbal/written/presentation) skills.
- You can demonstrate excellent collaboration skills to work effectively with cross-functional teams and stakeholders.
- You have completed a post-secondary education in Computer Science, Engineering, or in related Technology stream.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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