Network Technician

2 weeks ago

Burns Lake, Canada Tech North Solutions Inc.] Full time
Job Description:Job Description Job Summary: The objective of the Network Technician (NT) is to provide superb customer service reflecting the client-centric and quality focused mission of Tech North Solutions Inc. through the direct provision of remote and on-site support to our clients. The NT works as part of a team that is accountable for the overall technical status of the account, including customer satisfaction. The NT will be primarily focused on systems administration and support functions but will be expected to participate in project delivery and provide end user support as necessary. Essential Responsibilities and Duties:Proactive maintenance, analysis, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretionPerform desktop, server and network diagnostic and repairs, including modifications to various operating systemsProject Deployment – the NT will work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clientsAnalyze system performance to identify deficiencies and help develop and recommend solutions for improvement, to maximize the design of client’s networks.Level 1 Support - Provide Subject matter expertise to diagnose and remedy server, network and end user issues that are escalated from the Helpdesk, Clients, client stakeholders and/or other members of the Service Delivery TeamParticipate in technical discussions with clients and client stakeholders that impact the client’s business continuity and growthProfessionally document all work performed and submit accurate time record on a daily basisMaintain accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery TeamIdentification of new revenue opportunities, primarily via incremental upgrades or change planning, within their assigned clientsEffective Utilization target of 80% or greaterParticipate in the on call rotation that may include off hours support or after hours onsite visits to client sites. Qualifications The ideal candidate will be professional, positive, and believe that customer service is a priority and can function effectively in a fast-paced dynamic work environment and possess the following:Valid and clear BC driver's license and have access to a good working car and/or other form of reliable transportation as requiredExcellent verbal and written communication and interpersonal skills. Able to explain technical issues in clear and understandable languageExperience in delivering outstanding customer service, solution focused, enthusiastic, and willingness to learnDemonstrated ability to work within a team oriented environmentStrong organizational, analytical and problem solving skills including proven troubleshooting and diagnostic skills with a proactive attitude towards problem identification and resolutionAbility to demonstrate confidence, patience and diplomacy in a demanding environmentMust be a detail-oriented self-starter – function autonomously, with minimal supervisionMature, reliable and highly organized Technical CompetenciesTwo year technical diploma or equivalent combination of relevant education and a minimum of two years’ experience in an IT support role is preferredAt least one of: Current CompTIA A+/Server+/Network+/Security+ Certification as well as a current Microsoft certification MCSE/MCITP/MCTS (server competency)Knowledge and experience supporting and installing Windows Desktop Operating SystemsSignificant experience supporting and installing Microsoft Windows Server Operating Systems including and Microsoft Active Directory, Group Policy and network configurationAdvanced knowledge and proven record deploying and supporting Microsoft Office 365 applicationsLinux or Mac experience an asset but not essentialStrong knowledge working with and diagnosing PC hardware (workstation and server) problemsGood understanding and practical deployment experience of the following protocols and networking services: TCP/IP, DNS, DHCP, VPNs (Site to Site, Client to site and SSL), VLANs, ACLs, Routing, Layer 2 & Layer 3 Switching. Familiarity with Watchguard products is an asset.Good understanding of and practical installation and administration experience of Backup and Disaster Recovery processes, software and hardwareGood understanding of WLAN, and Wireless security conceptsStrong background in physical Ethernet cable installation (cable runs, patch panel and wall termination, testing, tracing)Good understanding of and practical administration experience in Virtualized environments (VMware and/or Hyper V preferred)Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools Internal/External Contacts:Daily Interactions via email or phone with client contactsDaily interaction with team members and a variety of clients. The NT works closely with the Operations Lead and Client Account Manager stakeholders to ensure consistent quality service Delivery.Must be aware of and make best use of proper escalation procedure for technical and non-technical client issues in order to achieve timely quality resolution and client satisfaction. Working Conditions: Work performed will be at both the TNS Office and at client site locations which may vary in terms of quality of workspace.Must be able to lift, carry, and reposition all parts of user workstations, servers, network appliances, printers and other information technology equipment as required.Spend consecutive hours at a time standing at a work bench or sitting in front of computer monitor and using keyboard and mouse.Frequent driving or commuting from one client location to another is required. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Company Description Tech North Solutions is a well established Manged Service Provider (MSP) operating for over fifteen years in north central British Columbia. We have an established client base and demonstrated track record. Servicing a rural but diverse small market affords staff with many opportunities to deploy a wide range of skills and learn to implement new technoilogoes.Company Description:Tech North Solutions is a well established Manged Service Provider (MSP) operating for over fifteen years in north central British Columbia. We have an established client base and demonstrated track record. Servicing a rural but diverse small market affords staff with many opportunities to deploy a wide range of skills and learn to implement new technoilogoes. Job ID: 3749373
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Tech North Solutions Inc.

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