Director, Service Reliability Office

Requisition ID: 202173
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a senior member of the Global Wealth Management Systems Reliability Engineering team, the Director, System Reliability Engineering (SRE) will lead, manage and collaborate with a team that will work with application teams, infrastructure teams, and business partners to continuously improve the stability, reliability and efficiency of our Wealth systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology ("automating all the things") enhancements in support of our rapidly changing technology product portfolio.
You will work cross-functionally amongst a variety of teams and be a core contributor in all significant engineering service or solutions delivered to Systems Reliability Office stakeholders. You will also have an understanding 'what could go wrong', solve complex problems and have a flare for communicating and leading discussions with technical and business partners. You will work directly with Application Engineering teams to both maintain and operate our existing technology and build our next generation of technologies. You will leverage your deep experience with IT Service Delivery and IT Service Management to standardize and improve operations, analysis and service levels across the Wealth portfolio.

Is this role right for you? In this role you will:

• Work in collaboration with Application Engineering, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
• Develop and collaborate with a team of Reliability Engineers working closely with software development, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices
• Contribute to management of Service Level Objectives with senior development and business leads
• Lead initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You'll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
• Work closely with Development and operations teams to lead troubleshooting of our most severe incidents – leading senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
• Working with application teams, implement, improve and coach service management best practices to improve overall service delivery
• Leading continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future
• Contribute to prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
• Lead in-depth technical and data analysis to gauge service trends and drive improvements.
• Contribute to proactive technical communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders – to prioritize activity (based on trend analysis) and direct investment and action
• Enable and design/developing reliability solutions – this may include writing code and scripts to automate provisioning of services and to configure services.
• Contribute to the automated delivery of large-scale applications and continuous integration and delivery pipelines across multiple platforms.
• Manage a team of System Reliability Engineers who support Global Wealth Systems and Services.
• Ensure solutions are automated where possible while improving operational efficiency, reducing operating risk, delivering quality services and optimizing cost.
• Mentor and coach others within assigned area and transfers subject matter expertise to other Systems Reliability Engineers where appropriate.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business friendly language
• Ability to represent the team in meetings and presentations that include Senior Business / Technology executives
• 10+ years' experience in IT with at least 3 years in a leadership capacity – directly or indirectly
• Degree in Computer Science, Engineering, or equivalent experience.
• ITIL V3/v4 Foundation Cert. in ITSM an asset
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
• Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops
• Experience working with large-scale distributed systems
• Advanced understanding of SOA or microservices architecture
• Advanced understanding of continuous integration systems and toolsets
• Advanced understanding of containerization
• Experience working in an Agile environment
• Advanced knowledge of one or more scripting languages for automating systems (Python / JavaScript / Bash).
• 2-3 years professional coding experience in one or more of the following: C, C++, Java.
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capable of working in a complex and fast paced environment
• Ability to maintain calm during stressful situations
• Spanish language skills are an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.