Consumer Affairs Representative

2 weeks ago

Windsor, Canada Jamieson Wellness Inc. Full time

Overall Responsibilities
Reporting to the Supervisor, Regulatory and Consumer Affairs the Consumer Affairs Representative is responsible to provide general and technical information relating to the use of Jamieson products to consumers (end product users) of both Jamieson (domestically and internationally), as well as other branded products (ie. Kirkland, Alcon etc.), health care practitioners (including pharmacists, naturopaths, doctors, nurses etc.), and members of the Jamieson team.

Specific Key Responsibilities & Duties
Provide product and technical information
Maintain a positive relationship with users of our products
Maintain and continuously update available product and ingredient literature through on-going research
Handle customer enquiries quickly and to the customer's satisfaction
lnitiate investigations, keep accurate records and respond quickly to all enquires received o
Track trends in consumer enquires and concerns on a quarterly basis and prepare a report
Ad hoc report preparation on specific consumer related enquiries
Quickly inform and work with relevant internal departments of possible quality issues/concerns which must be addressed/resolved
Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure r
Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities
Other duties and projects as deemed necessary

Knowledge, Skills & Abilities Requirements
Demonstrated experience in Customer Service and able to communicate and relate well with the public
Superior communication skills and bilingual (English/French)
Background in a science-related field (i.e. chemistry, biology, nutritional-sciences) an asset
Good problem solving skills
Be computer literate and proficient (Microsoft Office)
Have the ability to obtain results with minimal supervision

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