Client Care Representative

3 weeks ago

Ottawa, Canada P3 Vet Partners Full time

Queensway West Animal Hospitalin Kanata (Ottawa) is seeking a friendly, energetic, and compassionate Customer service representative to join our innovative and dynamic team in a full-time capacity.

If you love cats and dogs and a sprinkling of wildlife, and enjoy helping people – search no further

Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets. We are looking for someone that can provide the quality service our clients and patients expect (including smiles, treats and furry snuggles if necessary), while multitasking in a busy environment.

Queensway West is a 3-doctor practice that focuses on dogs and cats and provides service to a local wildlife rescue. We are open Monday to Thursday from 7:30am to 8:00pm, Friday from 8:00am to 5:00pm, closed weekends and statutory holidays. You will be scheduled for an average of 40 hours per week.

We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

Job Duties:

Client Experience

Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.

Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.

Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.

Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

Patient Experience

Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.

Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.

Culture Champion & Communication

Contributes to a positive, healthy culture.

Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.

Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.

Follows progressive patient care standards while supporting a positive work environment.

Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Fear Free, Hands Free Radiation, Great Places to Work, Employment Standards, NBVMA, AAHA, WHMIS, OHS, etc.

Receptionist Duties

Welcomes and supports clients and pets, adapting responses to reflect the situation.

Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.

Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.

Manages a multi-line phone system to book appointments and direct client communication, responds and manages e-mail communications

Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.

Tracks new clients/patients, frequency of visits, and meets predetermined goals for appointment and surgery fill rates.

Assists in monitoring inventory of office supplies, prescription food and retail times that adheres to PMs guidelines. Makes efficient use of drugs and supplies.

Identifies questionable or missed fees, and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.

Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.

Qualifications:

Experience in the Veterinary industry preferred

Strong communication and interpersonal skills required

Multi-tasking and organizational skills

Ability to plan and prioritize

A kind, compassionate, and responsible disposition

Problem solving skills with the ability to adapt, be creative, and offer quick and effective solutions

Ability to work in teams and thrive in a fast-paced environment

Proven ability to build and nurture relationships at all levels

An approach that is progressive, strategic, humble, and achievement oriented

A love for animals

Total Compensation

We value our team members, and prove it by supporting your personal, financial, and professional growth through:

A Competitive Wage rate

A comprehensive Health Benefits package (100% of Medical, Dental, & Vision premiums paid), effective following successful completion of 3-month probationary period

Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)

Employee Assistance Program

Paid Vacation time

Paid Emergency Days

Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)

Uniform Allowance

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

$18 - $20 an hour #J-18808-Ljbffr

  • Client Care Representative

    4 weeks ago

    Ottawa, Canada Carling Animal Hospital Full time

    **About us** Carling Animal Hospital is a small business in Ottawa, ON K2B 7G1. We are professional, fast-paced, engaging, and our goal is to always provide exceptional care to our patients and provide outstanding service to our clients. Our work environment includes: - Growth opportunities - Company perks - Safe work environment As a client care...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2307 Monday, June 3, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care RepresentativeOttawa, ON, Canada Req #2307Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2307 Monday, June 3, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care RepresentativeOttawa, ON, Canada Req #2307Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Friday, May 17, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Friday, May 17, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    6 days ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Client Care Team Lead

    4 weeks ago

    Ottawa, Canada Treatwell Pet Care Full time

    Treatwell Pet Care and the Mobile Veterinary Services of Ottawa are looking to add a key team member to our very unique veterinary practice. **We provide high-quality in-home veterinary care while leveraging digital communication technology to get pets and pet-parents the care they need**: We are looking to hire someone with excellent people skills and...

  • Bilingual Client Care Representative

    6 days ago

    Ottawa, Ontario, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Client Care Representative

    4 weeks ago

    Ottawa, Canada P3 Veterinary Partners Full time

    **Queensway West Animal Hospital **in Kanata (Ottawa) is seeking a friendly, energetic, and compassionate Customer service representative to join our innovative and dynamic team in a full-time capacity. If you love cats and dogs and a sprinkling of wildlife, and enjoy helping people - search no further! Queensway West is a 3-doctor practice that focuses on...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    1 week ago

    Ottawa, Canada Amplifon Group Full time

    **Position Summary**:The greatest technology in the world will never replace a human connection. **Amplifon Canada**, a world leader in hearing care, is looking for a **Bilingual Client Care Representative** who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...