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Database & Stewardship Coordinator

4 months ago

Mississauga, Canada Hospice Mississauga Full time

Are you a highly organized and personable individual who has a passion for data entry and customer service? Are you looking to grow your career for a charitable organization focused on excellent hospice palliative care within the community?


Are you interested in working in a collaborative and supportive work environment where you will thrive? If so, we’d like to hear from you


Hospice Mississauga offers:

  • A culture of professional and caring staff who are motivated, innovative, and creative
  • Competitive salaries
  • Paid Professional Development (5 days and $500 per year)
  • Health Benefits
  • Pension plan (HOOPP)
  • Flexible work schedule
  • Generous vacation and sick time
  • Monthly phone allowance

More about the Organization:

Hospice Mississauga is a non-profit organization providing support to people and their families experiencing life-limiting illness and end of-life, serving over 1,500 individuals a year in Mississauga. Our mission is to provide compassion, support and advocacy that lessens the distress of terminal illness and loss on individuals, families, and the community. Our continuum of support programs includes hospice counselling, spiritual care, HUUG (Help Us Understand Grief) Children’s program, Social Connections, health and wellness education, bereavement and will soon be grown to include in-patient hospice beds within our future Hospice Centre.

About the Opportunity:

The role of the Database and Stewardship Coordinator entails upholding the accuracy of the Customer Relations Management (CRM) database (Donor Perfect), which involves managing donor demographic data, gift records, and conducting market research analysis. Furthermore, the coordinator is tasked with executing donor stewardship activities, based on an established recognition and stewardship grid, such as crafting personalized thank-you letters and generating tax receipts and various reports e.g., donor updates, mailing lists) from the donor database.

This position is responsible for conducting prospect research using the Internet, in-house files, mining the database and other external resources. Donor and patient confidentiality are of utmost importance.

The Database and Stewardship Coordinator will work cooperatively with the annual fund development and capital campaign teams and work closely with the organization’s finance department on fund management and financial reconciliation.

Key Responsibilities

  • Be the team lead for all aspects of our CRM (Donor Perfect), including training colleagues on proper use and liaising with consultants.
  • Responsible for inputting in-take data and ensuring that all necessary data is being entered, maintained, and upholds industry best practices.
  • Lead all aspects of donation processing and importing
  • Work closely with the fund development and campaign team to create and execute a clearly defined donor journey, enhancing relationships through a range of thoughtful stewardship strategies.
  • Play a role in retaining and elevating donor support through effective stewardship efforts.
  • Responsible for conducting prospect research, analyzing findings, and producing monthly reports.
  • Providing exceptional customer service from start to finish by ensuring inquiries are responded to in a timely manner;
  • Maintaining positive relations and communications with donors, sponsors and stakeholders;
  • Perform other duties related to the position as assigned.


Qualifications and Experience

  • 2-4 years related work experience or a combination of relevant education and work experience.
  • 2-4 years CRM experience with proficiency in gift processing, receipting, moves management, and reporting experience with Donor Perfect, required.
  • Experience in donor relations and stewardship with a demonstrated track record of success.
  • Experience with financial reconciliation and auditing process.
  • Strong data entry skills (with a focus on accuracy and attention to detail) and highly proficient in Microsoft Office 365.
  • Excellent written and verbal communication skills, role includes communications and record keeping.
  • Strong work ethic, professional integrity, initiative-taker.
  • Discretion and tact in handling sensitive or confidential information.
  • Ability to work independently, and under the pressure of a multi-stakeholder environment.
  • Flexibility to work some evenings/weekends as required.
  • Ability to speak other languages is an asset.
  • Knowledge of the hospice palliative care sector is an asset.

Hospice Mississauga is an equal opportunity employer, and we are committed to building an inclusive, diverse, accessible, and respectful workplace that is representative of the communities that we serve.

Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however, only those under consideration will be contacted.


Please note: we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.