Production Print Field Service Technician

3 weeks ago

Ottawa, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
Overview

️Join Our Team as a Production Print Field Service Technician️

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.


Responsibilities

Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management


Qualifications

Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

Network Skills:
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business apps


Solutions Knowledge: Basic understanding of solutions portfolio


Product Knowledge: Excellent working knowledge and certification of production systems


Color Skills: Working knowledge of calibration, and RIP configurations

Communication Skills: Excellent verbal and written and interpersonal
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problems

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada. Candidate must provide & maintain valid travel documents at own
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management

Why Join Us?

Opportunity to work with cutting-edge production print technology.

Competitive compensation and comprehensive benefits package.

Supportive and collaborative team environment.

Continuous learning and growth opportunities.

Contribute to the success of an industry leader.

If you're ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today Become an integral part of our team, driving excellence and innovation in the production print field.


About Us

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through theIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for itsproducts and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for itsbizhub i-Series.

Sustainabilityalso continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on theGlobal 100 Most Sustainable Corporations in the Worldlist. For more information, please visitKonica Minolta onlineand follow its accounts onLinkedIn,YouTube,Facebook,Twitter (@KonicaMinoltaCA), andInstagram


EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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