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Desktop Engineer | Newmarket

1 month ago

Newmarket, Canada Metlifecare Full time
  • Opportunity to grow your career in a supportive team
  • Extensive range of staff benefits including 3 paid wellbeing days per year + Health Insurance

About the role

We have a rare opportunity for a Desktop Engineer who will lead the development and support of IT end-user services and systems in line with our wider IT strategy. As we move through our biggest digital transformation you will be rewarded with lots of variety and get the chance to be hands on at our villages splitting your time across the helpdesk, system, administration, and other exciting IT projects. Based in our Newmarket support office and reporting to our IT Service Delivery Manager, you will be customer orientated and not afraid to get your hands dirty and go the extra mile to find a solution.

Key Responsibilities will include:

Help Desk:

  • Providing cover support and or assistance to staff
  • Troubleshooting software and hardware issues
  • Assisting with the support of all aspects of LAN-based networking
  • Procurement and provisioning of endpoint devices

 System Administration:

  • Support of software images for endpoint devices
  • Ensure high availability and acceptable levels of performance of mission critical computer and peripheral resources.
  • Manage the deployment, configuration and update of business applications and endpoint devices.

IT Projects

  • Provide progress reports as required on all allocated activities.
  • Ensure opportunities are identified and recommendations made within the framework of the IT strategic plan.
  • Ensure IT projects are successfully managed to their agreed conclusion on time and within budget.

About you
With a relevant degree and at least two years' experience within an IT support role (1 st and 2 nd line), you will be a highly capable, customer focused operator with outstanding communication skills. You think outside of the box, a quiet sense of urgency and keen to develop your career. Technically you will have experience in the following.

  • Practical knowledge of techniques to ensure resilience and performance of IT systems and services
  • Proven experience in delivery of desktop solutions and managing desktop builds
  • Proficiency in Microsoft support tools such as DNS, DHCP, Active Directory & Cloud support
  • Advanced knowledge of patch management and software distribution

About us

At Metlifecare we create homes and communities. Places of belonging, villages humming with life. With a range of unique villages nationwide (and more in development), we are a well-known and trusted operator, and we take our role seriously.

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Check out some of our Benefits

  • 3 paid wellness days per annum
  • 1 paid day of leave to celebrate your birthday each year
  • Health Insurance - automatic cover free to all permanent staff
  • Life Insurance - automatic cover free to all permanent staff
  • Access to our new Reward and Recognition platform which includes access to discounts and cashbacks from over 100 retailers.
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners.
  • Kiwisaver payments continued for those opted in over the age of 65 years
  • Employee assistance program (EAP)
  • Refer a friend incentive of up to $1500*
  • Education, Development and Training Support
  • Personal health monitoring like blood pressure, heart rate, weight regular through E-care

Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home  to see our other current vacancies.

Please note that Identification and work eligibility is required with your application.

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