Inside Sales Coordinator

6 days ago

Port Coquitlam, Canada Real Time Networks Inc. Full time

Real Time Networks Inc is a rapidly growing Vancouver-based company that has achieved outstanding success in the marketplace. We specialize in developing cutting-edge solutions that provide security, safety, and real-time tracking for keys and assets. Our industry-leading products, including KeyTracer key control systems and AssetTracer electronic smart lockers have solidified our position as market leaders.

Position and Scope

We are looking for an Inside Sales Coordinator to join our sales team. In this pivotal role, the Inside Sales Coordinator will be instrumental in our Sales department, primarily overseeing customer annual renewals while also delivering essential administrative support to the sale team.

Reporting directly to the Chief of Staff, this role offers an exciting opportunity to contribute to our success and grow within a dynamic and collaborative team environment.

Responsibilities
  • Ensure timely renewal of customer Extended Service Plans and Annual Licenses.
  • Prepare accurate renewal agreements and quotes.
  • Address customer accounts, requirements, and product history.
  • Maintain up-to-date deal data and accurate records in the CRM systems.
  • Communicate effectively with customers via phone, email, and video calls to resolve renewal objections and identify cross selling and upselling opportunities.
  • Review customer agreement revisions and PO terms and conditions, coordinating with legal for review as necessary.
  • Assist with various administrative tasks including customer communication, data entry, and report generation.
  • Complete paperwork, registrations, and forms as required.
  • Support Business Development Managers throughout the sales cycle as needed.
  • Provide support for parts and accessories orders.
What you bring
  • Proficient English verbal and written communication and strong ability at building rapport with customers.
  • Excellent attention to detail and organizational skills to manage multiple deals simultaneously.
  • Ability to work collaboratively with other team members across various departments.
  • A flexible and adaptable personality willing to embrace new challenges and responsibilities.
Education and Experience
  • Post Secondary Education in Business, Communications, or Sales preferred.
  • Minimum of 2 years' experience in and administrative role.
  • Proficient in Microsoft Office, particularly Outlook, Teams, and SharePoint.
  • Experience with Slack is considered an asset.
  • Proficiency in CRM software, preferably HubSpot or Salesforce, is considered an asset.
  • Proficiency in spoken and written French is considered an asset.

Additional Requirements
  • Legally authorized to work in Canada.
  • This is an onsite role in Port Coquitlam, BC. Hybrid option can be considered after successful 90 days of employment.
Location
  • Port Coquitlam, BC. Hybrid work option available
Start Date
  • ASAP

Salary Range
  • $45K - $55K
What we offer
  • A competitive salary commensurate with experience and education
  • A compre hensive benefits program including extended medical and group insurance
  • RRSP matching and bonus eligibly after probationary period
  • Education Assistance benefits
To apply
  • Send your resume and cover letter to contact@realtimenetworks.com indicating Inside Sales Coordinator and reference #052024 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive. This position will remain open until filled. 
  • Real Time Networks thanks all applicants for their interest and advises that only those selected for
    interview will be contacted. No phone calls please.

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

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